Hello ninjas!
If you encounter any disconnection or login issues during gameplay on September 29th, please report your problem to us with the following information:
Platform (Browser -Chrome, Firefox etc / Mini client) :
Server ID:
UID (You can find your UID here):
Character name :
Time Zone :
Country:
Internet Provider:
Event you did before disconnection:
We are aware of the issue and we will resolve it as soon as possible. We appreciate the communities feedback on this issue!
Best regards,
Naruto Online Operation Team
Update 9.30.2017: Thank you guys so much for all the feedback. You guys are really amazing and I just want to say that it really helped in resolving many of the issues we have been having recently. I will continue to update you guys from here!
Platform (Browser -Chrome, Firefox etc / Mini client) : Chrome and Miniclient
Server ID: S662: Flowing Whip
UID (You can find your UID here): 200000099804872
Character name : Azura
Time Zone : -5
Country: US
Internet Provider: Comcast
Event you did before disconnection: I hadn't done any events before it just started randomly disconnecting me every few minutes. I think it started around 7:30pm-8pm EST
Platform (Browser -Chrome, Firefox etc / Mini client) : Chrome
Server ID: S63
UID (You can find your UID here): 200000086348718
Character name : sarada
Time Zone : NY / EST
Country: USA
Internet Provider: Comcast
Event you did before disconnection: Rescue the Jin, Convoy, Bonds **starts to crash**, Matsuri < d/c's every 10 min even with restart / cache clear
Platform (Browser -Chrome, Firefox etc / Mini client) : Chrome, Firefox, Client (anything)
Server ID: S63
UID (You can find your UID here): 200000086449199
Character name : DegenerateWolfe
Time Zone : NY / EST
Country: USA
Internet Provider: AT&T Uverse
Event you did before disconnection: Literally anything. Hot springs, Ninetails invasion, walking around.
Platform (Browser -Chrome, Firefox etc / Mini client) : Safari and Chrome
Server ID: S69
UID (You can find your UID here): 200000086979198
Character name : Layla
Time Zone : NY/Eastern Time
Country: US
Internet Provider: Comcast
Event you did before disconnection: Anything I did. Before I even started on the events it started kicking me out every like 10 min.
Platform : Chrome
Server ID: S452
UID (You can find your UID here): 200000102923350
Character name : Izumi
Time Zone : Server: -5 My own: +10
Country: Server is in America. I'm in Australia
Internet Provider: Optus
Event you did before disconnection: None. Was trying to shop in the black market.
Platform (Browser -Chrome, Firefox etc / Mini client) : Chrome
Server ID: S04
UID (You can find your UID here):200000082898887
Character name : UchihaSasuke
Time Zone : PDT
Country: USA
Internet Provider: Comcast/Xfinity
Event you did before disconnection: 9 tails
Platform (Browser -Chrome, Firefox etc / Mini client) : Mini client
Server ID: S592
UID (You can find your UID here):200000095349841
Character name : ShosagiAndou
Time Zone : EST
Country: USA
Internet Provider: Comcast/Xfinity
Event you did before disconnection: 9 tails,wanted/still doing it have to close client and restart to play
Platform: Chrome
Server ID: S283
UID (You can find your UID here): 200000099149494
Character name : ArashiAkazawa
Time Zone : Pacific
Country: USA
Internet Provider: Comcast
Event you did before disconnection: Bonds, Jinchuriki Rescue, 9Tails
Note: As of 20:20 on 9/29, the entire server seems to be down.
Platform (Browser -Chrome, and Mini client) :
Server ID: s635 Ochoa1
UID : 200000101523567:
Character name :Ochoa
Time Zone :NC
Country: United State
Internet Provider: Comcast
Event you did before disconnection: normal gameplay
Note: after 23:00 pm all server when down
Platform (Browser -Chrome, Firefox etc / Mini client) : Microsoft Edge/Mini-client
Server ID: LA S2 - Sasuke
UID (You can find your UID here): 200000082410633
Character name : Angelic
Time Zone : LA (PST)
Country: U.S.A
Internet Provider: No clue
Event you did before disconnection: Prepping for Nine Tails
Platform (Browser -Chrome, Firefox etc / Mini client) : Mini client
Server ID: S04 Kakashi
UID (You can find your UID here): 200000084121357
Character name : KaiManaNaia
Time Zone : LA (Eastern)
Country: USA
Internet Provider: AT&T
Event you did before disconnection: 9 Tails
Platform: Chrome and Mini Client
Server ID: S162-Shark
UID: 200000090621687
Character name : NagiShimura
Time Zone : NY/Eastern Time
Country: USA
Internet Provider:Comcast
Event you did before disconnection:none. Keep receiving time request error or server.req null.
Additional note: It was more frequent during Nine Tails event and effected game play of additional events afterwards.
Platform (Browser -Chrome, Firefox etc / Mini client): Chrome
Server ID: S11 - Choji
UID (You can find your UID here): 200000083203698
Character name: 김태형
Time Zone: Server: NY/EST (UTC-5)
Country: USA
Internet Provider: Comcast
Event you did before disconnection: I just finished getting stamina in the hot springs and was doing some convoys. I also got disconnected in the middle of the Nine Tails event.
Platform: Mini-client
Server ID: S201
UID: 200000093811225
Character name : Kotono™
Time Zone : Pacific
Country: USA
Internet Provider: Comcast
Event you did before disconnection: Nothing. Periodically disconnecting from 6-8 pm and couldn't log back in starting at 8:15
Platform (Browser -Chrome, Firefox etc / Mini client) : Microsoft Edge
Server ID: s2
UID (You can find your UID here):200000082680623
Character name : Darkside116
Time Zone : Eastern
Country:USA
Internet Provider:Verizon
Event you did before disconnection: Well I was doing Matsuri and I was waiting a bit before I went in. I was looking at the screen and I kept seeing "request timeout". Now it was popping up once.....then it popped up again. Then it popped up a load of times and then orochimaru apparently took over the leaf village and that was the end of my game Lmao. Fr though can you please fix this Unknown crashing?
Platform: Mini Client
Server ID: S51-Sai
UID : 200000085565072
Character name : ♚Django♚
Time Zone : -6 Central (New York Server)
Country: USA
Internet Provider: Comcast
Event you did before disconnection: Fighting Matsuri / Ninetails Invasion. I also disconnected randomly when I was not doing events.
Platform (Browser -Chrome, Firefox etc / Mini client) :miniclient
Server ID:122 tasekii
UID (You can find your UID here):200000093177811
Character name : Hidarame
Time Zone : US West Coast(la time zone)
Country: United states
Internet Provider: Sebastian
Event you did before disconnection: Convoying (had it also during team instances, but for ti's i get it daily from having the miniclient open for so long)
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