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[ Help ] Sept 29th Disconnection and Login Issue Report Thread

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  • Registered: 2017-07-24
  • Topics: 68
  • Posts: 2221
  • Moderator
On 2017-10-01 04:21:09Show this Author OnlyDescending Order
1# Go To

Hello ninjas!


If you encounter any disconnection or login issues during gameplay on September 29th, please report your problem to us with the following information:


Platform (Browser -Chrome, Firefox etc / Mini client) :

Server ID:

UID (You can find your UID here):

Character name :

Time Zone :

Country:

Internet Provider:

Event you did before disconnection:


We are aware of the issue and we will resolve it as soon as possible. We appreciate the communities feedback on this issue!


Best regards,

Naruto Online Operation Team


Update 9.30.2017: Thank you guys so much for all the feedback. You guys are really amazing and I just want to say that it really helped in resolving many of the issues we have been having recently. I will continue to update you guys from here!





This post was last edited by Jiburiru on 2017-10-01 04:21:09.
  • Registered: 2017-08-30
  • Topics: 0
  • Posts: 4
On 2017-09-30 10:10:28Show this Author Only
2#

Platform (Browser -Chrome, Firefox etc / Mini client) : Chrome and Miniclient

Server ID: S662: Flowing Whip

UID (You can find your UID here): 200000099804872

Character name : Azura

Time Zone : -5

Country: US

Internet Provider: Comcast

Event you did before disconnection: I hadn't done any events before it just started randomly disconnecting me every few minutes. I think it started around 7:30pm-8pm EST


  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 44
On 2017-09-30 10:24:37Show this Author Only
3#

Platform (Browser -Chrome, Firefox etc / Mini client) : Chrome

Server ID: S63

UID (You can find your UID here): 200000086348718

Character name : sarada

Time Zone : NY / EST

Country: USA

Internet Provider: Comcast

Event you did before disconnection: Rescue the Jin, Convoy, Bonds **starts to crash**, Matsuri < d/c's every 10 min even with restart / cache clear


  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 1
On 2017-09-30 10:29:44Show this Author Only
4#

Platform (Browser -Chrome, Firefox etc / Mini client) : Chrome, Firefox, Client (anything)

Server ID: S63

UID (You can find your UID here): 200000086449199

Character name : DegenerateWolfe

Time Zone : NY / EST

Country: USA

Internet Provider: AT&T Uverse

Event you did before disconnection: Literally anything. Hot springs, Ninetails invasion, walking around.





This post was last edited by Virtue☺ on 2017-09-30 10:30:08.
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 52
On 2017-09-30 10:38:11Show this Author Only
5#

Platform (Browser -Chrome, Firefox etc / Mini client) : Safari and Chrome

Server ID: S69

UID (You can find your UID here): 200000086979198

Character name : Layla

Time Zone : NY/Eastern Time

Country: US

Internet Provider: Comcast

Event you did before disconnection: Anything I did. Before I even started on the events it started kicking me out every like 10 min.





This post was last edited by Uncrowned on 2017-09-30 11:37:43.
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 40
On 2017-09-30 11:13:14Show this Author Only
6#

Platform : Chrome

Server ID: S452

UID (You can find your UID here): 200000102923350

Character name : Izumi

Time Zone : Server: -5 My own: +10

Country: Server is in America. I'm in Australia

Internet Provider: Optus

Event you did before disconnection: None. Was trying to shop in the black market.


  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 4
On 2017-09-30 11:17:52Show this Author Only
7#

Platform (Browser -Chrome, Firefox etc / Mini client) : Chrome

Server ID: S04

UID (You can find your UID here):200000082898887

Character name : UchihaSasuke

Time Zone : PDT

Country: USA

Internet Provider: Comcast/Xfinity

Event you did before disconnection: 9 tails


  • Registered: 2017-07-24
  • Topics: 3
  • Posts: 18
On 2017-09-30 11:20:15Show this Author Only
8#

Platform (Browser -Chrome, Firefox etc / Mini client) : Mini client

Server ID: S592

UID (You can find your UID here):200000095349841

Character name : ShosagiAndou

Time Zone : EST

Country: USA

Internet Provider: Comcast/Xfinity

Event you did before disconnection: 9 tails,wanted/still doing it have to close client and restart to play


  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 1
On 2017-09-30 11:20:25Show this Author Only
9#

Platform: Chrome

Server ID: S283

UID (You can find your UID here): 200000099149494

Character name : ArashiAkazawa

Time Zone : Pacific

Country: USA

Internet Provider: Comcast

Event you did before disconnection: Bonds, Jinchuriki Rescue, 9Tails

Note: As of 20:20 on 9/29, the entire server seems to be down.


  • Registered: 2017-09-07
  • Topics: 0
  • Posts: 1
On 2017-09-30 11:21:49Show this Author Only
10#

Platform (Browser -Chrome, and Mini client) :

Server ID: s635 Ochoa1

UID : 200000101523567:

Character name :Ochoa

Time Zone :NC

Country: United State

Internet Provider: Comcast

Event you did before disconnection: normal gameplay

Note: after 23:00 pm all server when down





This post was last edited by c-ochoa@live.co on 2017-09-30 11:23:14.
  • Registered: 2017-07-24
  • Topics: 6
  • Posts: 19
On 2017-09-30 11:21:55Show this Author Only
11#

Platform (Browser -Chrome, Firefox etc / Mini client) : Microsoft Edge/Mini-client

Server ID: LA S2 - Sasuke

UID (You can find your UID here): 200000082410633

Character name : Angelic

Time Zone : LA (PST)

Country: U.S.A

Internet Provider: No clue

Event you did before disconnection: Prepping for Nine Tails



  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 9
On 2017-09-30 11:22:02Show this Author Only
12#

Platform (Browser -Chrome, Firefox etc / Mini client) : Mini client

Server ID: S04 Kakashi

UID (You can find your UID here): 200000084121357

Character name : KaiManaNaia

Time Zone : LA (Eastern)

Country: USA

Internet Provider: AT&T

Event you did before disconnection: 9 Tails


  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 3
On 2017-09-30 11:24:23Show this Author Only
13#

Platform: Chrome and Mini Client

Server ID: S162-Shark

UID: 200000090621687

Character name : NagiShimura

Time Zone : NY/Eastern Time

Country: USA

Internet Provider:Comcast

Event you did before disconnection:none. Keep receiving time request error or server.req null.

Additional note: It was more frequent during Nine Tails event and effected game play of additional events afterwards.





This post was last edited by NagiSh on 2017-09-30 11:31:37.
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 7
On 2017-09-30 11:24:38Show this Author Only
14#

Platform (Browser -Chrome, Firefox etc / Mini client): Chrome

Server ID: S11 - Choji

UID (You can find your UID here): 200000083203698

Character name: 김태형

Time Zone: Server: NY/EST (UTC-5)

Country: USA

Internet Provider: Comcast

Event you did before disconnection: I just finished getting stamina in the hot springs and was doing some convoys. I also got disconnected in the middle of the Nine Tails event.


  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 1
On 2017-09-30 11:27:37Show this Author Only
15#

Platform: Mini-client

Server ID: S201

UID: 200000093811225

Character name : Kotono™

Time Zone : Pacific

Country: USA

Internet Provider: Comcast

Event you did before disconnection: Nothing. Periodically disconnecting from 6-8 pm and couldn't log back in starting at 8:15






This post was last edited by Azumish on 2017-09-30 11:29:22.
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 7
On 2017-09-30 11:28:47Show this Author Only
16#


Naruto Online Forum

Platform (Browser -Chrome, Firefox etc / Mini client) : Microsoft Edge

Server ID: s2

UID (You can find your UID here):200000082680623

Character name : Darkside116

Time Zone : Eastern

Country:USA

Internet Provider:Verizon

Event you did before disconnection: Well I was doing Matsuri and I was waiting a bit before I went in. I was looking at the screen and I kept seeing "request timeout". Now it was popping up once.....then it popped up again. Then it popped up a load of times and then orochimaru apparently took over the leaf village and that was the end of my game Lmao. Fr though can you please fix this Unknown crashing?



  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 7
On 2017-09-30 11:29:58Show this Author Only
17#

Platform: Mini Client

Server ID: S51-Sai

UID : 200000085565072

Character name : ♚Django♚

Time Zone : -6 Central (New York Server)

Country: USA

Internet Provider: Comcast

Event you did before disconnection: Fighting Matsuri / Ninetails Invasion. I also disconnected randomly when I was not doing events.

  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 45
On 2017-09-30 11:29:59Show this Author Only
18#

Platform: Client

sever: 4

UID: 200000082914287

Character name: AltoSтяιfє

Country: America

Internet provide: Comcast

Event: I did nothing! I was just in the hot spring and started getting dc and now in nine tail I can't even log in to my account!



  • Registered: 2017-07-24
  • Topics: 27
  • Posts: 52
On 2017-09-30 11:30:18Show this Author Only
19#

Platform (Browser -Chrome, Firefox etc / Mini client) :miniclient

Server ID:122 tasekii

UID (You can find your UID here):200000093177811

Character name : Hidarame

Time Zone : US West Coast(la time zone)

Country: United states

Internet Provider: Sebastian

Event you did before disconnection: Convoying (had it also during team instances, but for ti's i get it daily from having the miniclient open for so long)


  • Registered: 2017-07-24
  • Topics: 14
  • Posts: 117
On 2017-09-30 11:32:06Show this Author Only
20#

Server ID: s88

UID 200000087043104

Character name : Kenshin

Time Zone : +7 Ha Noi

Country: Viet Nam

Internet Provider: Viettel

Event you did before disconnection: 9tails


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