Crash

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Coca Cola ^^ Registered: 2017-07-24 Topics: 24 Posts: 172 On 2017-09-22 20:17:59 ｜ Show this Author Only ｜ Descending Order 1＃ Go To is there anyone else who has problem with the game crashing? some days it works fine, other days it can crash between 10 to 150 * times. i have tryed to play on Chrome, Mozilla and mini client, same thing. Other games works fine, it's only naruto online who is crashing. have updated the computer, flash player but nothing works :( Reply

Exvius

Registered: 2017-07-24
Topics: 15
Posts: 723

On 2017-09-22 20:24:32 ｜ Show this Author Only

2＃

Any particular errors?

Coca Cola ^^

Registered: 2017-07-24
Topics: 24
Posts: 172

On 2017-09-22 20:26:10 ｜ Show this Author Only

3＃

no the screen just becomes grey, and i need to refresh the game. keeps doing that:/

Jiburiru

Registered: 2017-07-24
Topics: 68
Posts: 2221
Moderator

On 2017-09-22 21:22:23 ｜ Show this Author Only

4＃

Hi! What happens when you try to use mini-client? Does the mini-client crash? Or do you disconnect. When you encounter an error in game, please type "hylogfile" without the quotation mark and save the log file. Note: to open a save for hylogfile, you must type hylogfile anywhere in the game after the error occurs. It will not work if you use a text cursor to type it out (you should not be able to see yourself typing "hylogfile").

It should look like this:

5d2f17ebd549029bff464d6b5dce407d

Once you get the log file, please send it to customer service with the issue.

~Jib

Coca Cola ^^

Registered: 2017-07-24
Topics: 24
Posts: 172

On 2017-09-22 22:50:47 ｜ Show this Author Only

5＃

Jiburiru On 2017-09-22 21:22:23
Hi! What happens when you try to use mini-client? Does the mini-client crash? Or do you disconnect. When you encounter an error in game, please type "hylogfile" without the quotation mark and save the log file. Note: to open a save for hylogfile, you must type hylogfile anywhere in the game after the error occurs. It will not work if you use a text cursor to type it out (you should not be able to see yourself typing "hylogfile").

It should look like this:

Once you get the log file, please send it to customer service with the issue.

~Jib

well the screen just becomes black when i use mini client and then i have to refresh. but i will try

Coca Cola ^^

Registered: 2017-07-24
Topics: 24
Posts: 172

On 2017-09-23 00:28:23 ｜ Show this Author Only

6＃

NarutoOnline170922061953

this is what it looks like kinda every day:/

Exvius

Registered: 2017-07-24
Topics: 15
Posts: 723

On 2017-09-23 13:27:44 ｜ Show this Author Only

7＃

Hello~

Since the basic fixes aren't working, I would advise to re-post this in the support section so that this can be checked by the appropriate team. Thank you.

Closing thread.

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