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- Registered: 2017-08-24
- Topics: 1
- Posts: 4
1＃ Go ToHey, server update occurred and I tried to log in during the errors with stuck on 14%. Right after this i try and log in and it now says my account is blocked. What happened?
Platform: Mini Client
Server number : 671: Healing Tips
Character name : Nilrasha
UID : 300045775229351
Desc
ription of the problem you are experiencing : After the update my account is blocked but I have no idea why Operating system : Windows 10
Screen resolution : 1080x960
Your computer time zone and your country : AEST, Australia
Are you using VPN ? : no
This post was last edited by Nilrasha on 2017-08-24 14:00:48. -
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- Registered: 2017-07-24
- Topics: 5
- Posts: 15
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- Registered: 2017-08-24
- Topics: 1
- Posts: 4
- DarkDragun On 2017-08-24 14:24:24
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are you using bug from tree event
There was a bug from tree event? I don't even know what that does let alone that it existed.. :/
All i ever did was claim rewards from the world tree levels and use my dew drops and coins.
This post was last edited by Nilrasha on 2017-08-24 14:42:17. -
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- Registered: 2017-07-24
- Topics: 164
- Posts: 3533
Hello,
your account is banned due to in-game problems. Our team is aware of this, in fact, we are those who banned several players including you for the same reason. Once all problems will be fixed, yours and many other affected accounts will be unblocked. Do not worry, your account is not permanently confi*ed.
We would like to apologize for the inconvenience. -
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- Registered: 2017-08-24
- Topics: 1
- Posts: 4
- Daiske On 2017-08-24 17:33:04
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Hello,
your account is banned due to in-game problems. Our team is aware of this, in fact, we are those who banned several players including you for the same reason. Once all problems will be fixed, yours and many other affected accounts will be unblocked. Do not worry, your account is not permanently confi*ed.
We would like to apologize for the inconvenience.
Thankyou for letting me know what is going on. Is there any way for us to catch back up on the events/daily things that we might end up missing? it's just really detrimental for people grinding and trying to stay in high ranks :(
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- Registered: 2017-07-24
- Topics: 164
- Posts: 3533
- Nilrasha On 2017-08-24 18:05:43
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Thankyou for letting me know what is going on. Is there any way for us to catch back up on the events/daily things that we might end up missing? it's just really detrimental for people grinding and trying to stay in high ranks :(
That is something we will be discussing later on. Our main priority now is to make sure everyone can login to their accounts back again.
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- Registered: 2017-07-24
- Topics: 164
- Posts: 3533
Hi there.
Just a little update. All banned accounts have been unlocked and everyone can now login again. As for the compensation. We can compensate only those players who missed Platinum Recharge event (first day). Other than that, there will be no compensation.
Have a nice day. -
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