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5.0 GNW Treasure Minato
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Views: 387 ｜ Replies: 3
[ Bugs ] Matsuri

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vsnipes007@gmai
  • Registered: 2017-07-24
  • Topics: 22
  • Posts: 36
On 2017-08-12 08:50:19 ｜ Show this Author Only ｜ Descending Order
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Hi,

When I started my matsuri match tonight I experienced a glitch or something. I was on manual the previous match but when I started the match I was on auto and in the first round I had no moves to make. All of mysteries were on cool down like I used them. As a result I lost the match. Is there a way the get compensated for that?

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Shadoblaze
  • Registered: 2017-07-24
  • Topics: 16
  • Posts: 917
On 2017-08-12 11:28:48 ｜ Show this Author Only
2＃

if u took a screenshot then send it to the customer service and they should compensate u somehow, if u dont have a screenshot ur unlikely to get anything but platitudes

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AddisonEmery
  • Registered: 2017-07-24
  • Topics: 9
  • Posts: 452
On 2017-08-13 02:25:45 ｜ Show this Author Only
3＃

Hi there,

Do you have any screenshots of what happened? Its likely to have been a server connection issue or a miss click but a screenshot would help determine this... As for compensation, unless an error/bug can be proven its unlikely which is why its always a good idea to take screenshots (including time/date) of the error/bug you experience to forward to customer service...

I apologize for the inconvenience this caused


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