Jiburiru, I've tried to contact Oasis customer service and they were of no help. Please PM me when you can, and also delete this thread when you read this. I attempted to PM you but new forums don't allow that.
Rip
Hi! I'm here! If you want to contact me directly, you can find me on the Official Naruto Online Discord. Terribly sorry for the fact that private messaging is not up at the moment, it will be added!
You can find our discord here
~Jib
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