Paying Issue.

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Xihark Registered: 2017-07-24 Topics: 13 Posts: 25 On 2016-08-19 17:20:03 ｜ Show this Author Only ｜ Descending Order 1＃ Go To Hey I am trying to recharge 20 dollars right now and it's saying "Unfortunately we cannot process your payment at this time". I refreshed the page and restarted client and tried again and still showing the same thing. *throws credit card at screen* YOU TAKE MY MONEY! Reply

♥Nala

Registered: 2017-07-24
Topics: 5
Posts: 117

On 2016-08-19 17:24:20 ｜ Show this Author Only

2＃

Are you trying to do it through a web browser or the mini client?

Xihark

Registered: 2017-07-24
Topics: 13
Posts: 25

On 2016-08-19 17:26:10 ｜ Show this Author Only

3＃

Mini client

♥Nala

Registered: 2017-07-24
Topics: 5
Posts: 117

On 2016-08-19 17:28:19 ｜ Show this Author Only

4＃

Xihark On 2016-08-19 17:26:10
Mini client

Have you tried it through the web browser?

Xihark

Registered: 2017-07-24
Topics: 13
Posts: 25

On 2016-08-19 17:33:48 ｜ Show this Author Only

5＃

Just tried it now and the same issue occured.

♥Nala

Registered: 2017-07-24
Topics: 5
Posts: 117

On 2016-08-19 17:39:28 ｜ Show this Author Only

6＃

Xihark On 2016-08-19 17:33:48
Just tried it now and the same issue occured.

Have you checked to make sure your bank isn't flagging the transactions as *ulent?

(You c*ually check this by opening the mobile app if you use one.)

Xihark

Registered: 2017-07-24
Topics: 13
Posts: 25

On 2016-08-19 17:46:35 ｜ Show this Author Only

7＃

I have payed like this before just yesterday so I don't think so.

Edit: I c*so see the money being taken out then added back onto my account.
This post was last edited by Xihark at 2016-8-19 17:48

♥Nala

Registered: 2017-07-24
Topics: 5
Posts: 117

On 2016-08-19 17:49:12 ｜ Show this Author Only

8＃

Xihark On 2016-08-19 17:46:35
I have payed like this before just yesterday so I don't think so.

Edit: I c*so see the money being taken out then added back onto my account.
This post was last edited by Xihark at 2016-8-19 17:48

I'm afraid I can't be of much help then, I'm not a mod. xD

It's possible the servers are just temporarily down for a maintenance or refresh.

Cheers :victory:

Daiske

Registered: 2017-07-24
Topics: 164
Posts: 3533

On 2016-08-20 00:55:11 ｜ Show this Author Only

9＃

Xihark On 2016-08-19 17:46:35
I have payed like this before just yesterday so I don't think so.

Edit: I c*so see the money being taken out then added back onto my account.
This post was last edited by Xihark at 2016-8-19 17:48

Hey there,

that means your request/transaction was denied. What payment option are you trying to use ?

Xihark

Registered: 2017-07-24
Topics: 13
Posts: 25

On 2016-08-20 02:22:24 ｜ Show this Author Only

10＃

I am using Interac online with my bank card. I have done it before and it worked on here.

♥Nala

Registered: 2017-07-24
Topics: 5
Posts: 117

On 2016-08-20 02:56:01 ｜ Show this Author Only

11＃

Xihark On 2016-08-20 02:22:24
I am using Interac online with my bank card. I have done it before and it worked on here.

It was probably flagged for something. Double check with your bank to see what's going on.

Cheers :victory:

Xihark

Registered: 2017-07-24
Topics: 13
Posts: 25

On 2016-08-20 05:14:04 ｜ Show this Author Only

12＃

So I just spoke with my bank and they are sending the funds but something on your end is not processing it correctly or something i'm not sure I just know that my bank is accepting the transaction because the funds are leaving my account to you guys and your sending it back for some reason.

Daiske

Registered: 2017-07-24
Topics: 164
Posts: 3533

On 2016-08-20 05:14:15 ｜ Show this Author Only

13＃

Maybe it was problem at your end (some unexpected problem with your bank).

Can you please try it again ? Let me know if it was successful. If not I will report your problem.

Daiske

Registered: 2017-07-24
Topics: 164
Posts: 3533

On 2016-08-20 05:17:51 ｜ Show this Author Only

14＃

Xihark On 2016-08-20 05:14:04
So I just spoke with my bank and they are sending the funds but something on your end is not processing it correctly or something i'm not sure I just know that my bank is accepting the transaction because the funds are leaving my account to you guys and your sending it back for some reason.

Ah I see. Well can you please fill this report form for me ? Thanks !

Platform :
Server ID :
Character Name :
UID essential information (If you are using Facebook account, you can find your UID on the bottom of the page. For players with OAS account : go to your profile - "change nickname") :
Payment option :
Was the money deducted from your payment account ? :
Track ID essential information （Some number like this: 13***x_narutoen）:
Screeshoot essential information :

Xihark

Registered: 2017-07-24
Topics: 13
Posts: 25

On 2016-08-20 05:20:09 ｜ Show this Author Only

15＃

Tried again and still didn't work. My bank said that the transaction would not even show the amount leaving my account if they were flagging it at all. I will have to go on Monday in person to really ask them about it but as far as I know my bank is accepting the transaction from what they told me.

Edit: Do you want me to send it to you via PM or on here?
This post was last edited by Xihark at 2016-8-20 05:22

Xihark

Registered: 2017-07-24
Topics: 13
Posts: 25

On 2016-08-20 05:35:00 ｜ Show this Author Only

16＃

Platform : Miniclient and browser

Server ID : S47 Suigetsu

Character Name : Zihark

UID essential information: 200000083996654

Payment option : Interac Debit Card

Was the money deducted from your payment account ? : Yes then it was put back.

Track ID essential information （Some number like this: 13***x_narutoen）: I can't find this number anywhere.

Screeshoot essential information :

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