2. I can't top up successfully with *X payment options.

Platform: Mini Client / Browser: Safari/Microsoft Edge
Server ID: S17
Character Name: Jordan
UID: 200000082178632
Payment option: Visa + Mastercard + PayPal
Was the money deducted from your payment account: No
Track ID: 138729583_narutoen
Screeshoot(error page): http://imgur.com/a/rPhIy
Screeshoot(the amount of ingots/coupons): http://imgur.com/a/atDaq
This post was last edited by 101***@facebook at 2016-7-31 13:57 This post was last edited by 101***@facebook at 2016-7-31 14:06

1. I can't receive the ingots after topped up successfully.

Platform: Mini Client+ Chrome
Server ID: S4
Character Name:ItachiMitsui
UID: 200000082216199
Payment option: Visa Debit
Was the money deducted from your payment account: Yes
Track ID: 8615910778378
Screeshoot(error page): http://imgur.com/a/e0zy7Screeshoot(the amount of ingots/coupons):http://imgur.com/INhlK6A

This post was last edited by Koncreid at 2016-7-31 07:45
This post was last edited by Koncreid at 2016-7-31 07:45

Platform: Mini Client
Server ID: S18
Character Name: Midori
UID: N/A
Payment option: Visa credit card (Vanilla Visa)
Was the money deducted from your payment account: No
Track ID: 138739101_narutoen

EDIT: Tried a few times since then. Tried 3 different payment methods total now. Vanilla Visa prepaid credit card, bank's credit card, and bank's debit card. All transaction failed...
This post was last edited by m.d***@gmail.com at 2016-7-31 04:53

Nevermind... This post was last edited by dxe***@yahoo.com at 2016-7-31 02:17

Platform: Mini Client
Server ID: s9
Character Name: MrFox
UID: ???
Payment option: visa debit card
Was the money deducted from your payment account: no
Track ID:138743951_narutoen
Screeshoot(error page):
Screeshoot(the amount of ingots/coupons):

2. I can't top up successfully with *X payment options.

Platform: Mini Client
Server ID: S1
Character Name:KazuUchiha
Payment option: Visa (Vanilla Gift)
Was the money deducted from your payment account: No
Track ID: 138746898_narutoen (Not sure if this is what you wanted)
Screeshoot(error page):Attached
Screeshoot(the amount of ingots/coupons):Attached (Wanted to do 2 of the $20 to get $40)

2. I can't top up successfully with *X payment options.

Platform: Mini Client+Firefox
Server ID: S1
Character Name: Satoshi
Payment option: Visa debit
Was the money deducted from your payment account: No
Track ID: 138754701_narutoen
Screenshot(error page):

This post was last edited by 102***@facebook at 2016-7-31 03:58

I cant top up sucesfully with *x payment options
platform : online
server : s1
character : SeinaruHi
UID :200000083488537
payment options : crédit card visa
was the money taken from the account : no

2. I can't top up successfully with *X payment options.

Platform: Chrome
Server ID: S4
Character Name: Shadoefrost
Payment option: Visa
Was the money deducted from your payment account: No
Track id : 138815719_narutoen
This post was last edited by Shadoefrost at 2016-8-1 09:39

Platform: Mini Client
Server ID: S27
Character Name: S27Hashirama
UID:-
Payment option:Card
Was the money deducted from your payment account: No
Track ID: 138835238_narutoen
Screeshoot(error page): https://gyazo.com/c455037002df6a5405527ab7a9525667

The thing is, I am also playing on S2Sasuke, and I was able to make a 9.99$ purchase there. One minute later I tried purchasing 49.99$ on S27Hashirama but It was not working. I tried Card/Paypal/Skrill, none of them were working. I contacted my bank and they told me that the error is on your end so I should contact you.
Thank you please fix this as quickly and take my money haha :)

Platform: Chrome and Mini-client
Server ID: S1
Character Name: Imperade
UID: (can be found on the bottom of the Facebook version)
Payment option: Paypal
Was the money deducted from your payment account: No
Track ID: None provided
Screeshoot(error page): Sent to admin via message
Screeshoot(the amount of ingots/coupons):

Platform: Mini Client / Browser(Chrome
Server ID: /S2......
Character Name:Legolacy
UID: (can be found on the bottom of the Facebook version)
Payment option:visa / discover/mastercard
Was the money deducted from your payment account:no
Track ID:
Screeshoot(error page):
Screeshoot(the amount of ingots/coupons):



Sorry transaction failed. Please try again. If any problems, please contact us.
1. Please confirm if you input the right card and account information.
2. Please contact your bank to make sure the online payment and international payment function are enabled.
3. If you have made multiple card payments today, we advise to try different payment tool of ours or use your card again tomorrow.
4. If you are using any IP-modifying tool, please turn it off and try again.
5. If after making all adjustments above and payment still cannot be processed, please contact our customer support: narutoen_support@oasgame.com

i topped up the first 4 days and then i started topping up yesterday and it didnt work. I tried all my parents credit cards and all said the same thing above. The bank called to confirm if i made these purchases and i said yes and told me to confirm with the merchant ( ur website) to allow it. thx

1. I can't receive the ingots after topped up successfully.

Platform: Browser ( Chrome )
Server ID: S33
Character Name:RyokaKaguya
UID: 200000083023732
Payment option: Telocard
Was the money deducted from your payment account: yes
Track ID:
Screeshoot(error page):
Screeshoot(the amount of ingots/coupons):

Platform: Chrome/Mini Client
Server ID: S14
Character Name: Floodles
UID: 200000084337408
Payment option: Visa/Paypal/Skrill
Was the money deducted from your payment account: No
Track ID:
Screeshoot(error page):
Screeshoot(the amount of ingots/coupons):

Platform: Mini Client
Server ID: S1
Character Name:Supaz
UID: 200000082684164
Payment option:VISA
Was the money deducted from your payment account:No
Track ID:138960966_narutoen
Screeshoot(error page):https://s32.postimg.org/8n01s13dx/Naruto_SS.png
Screeshoot(the amount of ingots/coupons):1000
This post was last edited by jho***@hotmail.com at 2016-8-4 07:24

I am still having an issue with no customer support help.

Platform: Mini Client
Server ID: S10-Shikamaru
Character Name: Ketsuri
UID: (can be found on the bottom of the Facebook version)
Payment option: Skrill
Was the money deducted from your payment account: Yes
Track ID: See picture
Screeshoot(error page): N/A
Screeshoot(the amount of ingots/coupons): N/A ($20.00 charge = 1000 ingots)

I was notified by the text message system that I was nearing the negative on my card balance and I knew that was no way correct. However, when I looked I found the reason. There was a duplicate charge on my account for a purchase of $20 worth of ingots. This purchase was made 8/2 and originally showed as declined, despite money just being added to the card. Naturally, I just gave it a bit more time and tried again and it worked. However, apparently the system still charged my card.

I want to know if it is possible to either get value refunded or get the ingots that would have been that amount, as I don't mind spending on a game I enjoy. :D

I also attached the billing statement of the card and email confirmation that says the purchase was made successfully below: (the blacked out portions are my private information)