Hello.

Did you receive your ingots or are you missing ingots as well ?

I'm missing the ingots the ingots as well. To prove the evidence, the last time i have 1863 ingots ( as show in the picture at ), after that i bought the Monthly Card Pack (which cost 300 ingots) on 20/5/2017, so it became 1563 ingots. . During the event, i recharged 5 times (excluding today) with 500 ingots per day, so basically there is an extra 12 ingots given out as well, that makes 512 per day. So, 1563 + (512 ingots * 5 days) = 4123 ingots . Thus, so far now my ingots is 4123 . But when i recharged today around 8.45pm, I should have get 512 ingots which make a total of 4635 ingots, however, my ingots still remain 4123 ingot. In all, i am missing the ingots and the rewards as well.

A week ago i had the same problem took 3 days to receive my ingots..

Is it possible to claim a compensation for the same rewards present in the event? Bcz initially, this unexpected error is not due to the player, but the system/game/(idk).

Can you please give me your UID ? Also, if possible, transaction ID would be really helpful. We will check this.

Platform: Mini Client
Server ID: S263
Character Name: Blank
UID: 200000094709970
Payment option: FPX
Was the money deducted from your payment account: Yes, RM 40.75
Track ID/ Transaction ID: 1705302058250474
Accurate Recharge Time: 30/5/2017 08:57:52pm (plus/minus)

Hey there.

One more question. When you finished your recharge order, what was the status of transaction ? Did it say it was successful ?

Yes, the evidence is as per attached.

As a proof that I've been continuously recharged for 7 days, the attachment as below, indicates that the 7th day (31 May 2017) my transaction purchasing 500+12 ingots (RM40.75) is successful. And with this, I would like to claim back the reward of 8 killer bee frag + 15 cave keys (daily claim) & 24 frags killer bee frag + 5 seal scrolls (7 days recharge). And also, I am willingly to receive any additional compensation for the inconvenient cause to me. That's all, thanks.

I still have not receive any solution or news for 2 days after the last reply from Daiske regarding this problem which i am currently facing. Please at least provide a certain period (perhaps indicate how many days ) to solve the issue. Thanks.

Hi there,

Please check your pm =)

Solved :)