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5.0 GNW Treasure Minato
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[ Bugs ] Not Getting Slot Machine Spins

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  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 124
On 2017-04-21 21:28:17 ｜ Show this Author Only ｜ Descending Order
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Posted in the Events thread, but also want to post here since it might get buried:
Reached 150 ingots consumed, didn't get a wheel spin. I have the full screenshot with server time, etc. if that's needed, but this shows that I have no spins and nothing in my spinning log, but I do have 160 ingots consumed already this event.

"During the event, each time you consume 150 Ingots, you can spin it once for a...."
Where is my spin?
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r3c0v3r
  • Registered: 2017-07-24
  • Topics: 50
  • Posts: 286
On 2017-04-21 21:44:21 ｜ Show this Author Only
2＃
you have time stamp cut off from both pictures, i would recommend providing a full screenshot to prove the validity of your claim.
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  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 124
On 2017-04-21 22:14:36 ｜ Show this Author Only
3＃
Just removed names/e-mail. I also took another screenshot just now because I realized that I took a picture of the wheel before the spending. Now it clearly shows the wheel with no spins + no log timestamped after the total spending picture.
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  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 124
On 2017-04-22 04:21:45 ｜ Show this Author Only
4＃
Bumping, can I get some kind of official answer on this?
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Tobei
  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 4320
On 2017-04-22 10:24:23 ｜ Show this Author Only
5＃
Hey

I'll look into it.
Can you please provide me with the following information:

UID:
Server ID:
Character Name:
Amount Recharged:

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Lvl14RuneStone
  • Registered: 2017-07-24
  • Topics: 13
  • Posts: 153
On 2017-04-22 14:41:24 ｜ Show this Author Only
6＃
  • Tobei On 2017-04-22 10:24:23
  • Hey

    I'll look into it.
    Can you please provide me with the following information:

    UID:
    Server ID:
    Character Name:
    Amount Recharged:

May I know why you are asking him the info of how much he recharged? This is a spending issue and has nothing to do with the amount recharged right?

Hope it gets fixed btw.
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Tobei
  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 4320
On 2017-04-23 09:55:10 ｜ Show this Author Only
7＃
  • Lvl14RuneStone On 2017-04-22 14:41:24
  • May I know why you are asking him the info of how much he recharged? This is a spending issue and has nothing to do with the amount recharged right?

    Hope it gets fixed btw.
It was accidental, meant to write "Amount Spent"
However, OP has answered in private messages.
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  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 124
On 2017-04-26 04:42:36 ｜ Show this Author Only
8＃
Update: The issue was that the 150 Ingots need to be spent on the same day to be counted. This is not mentioned anywhere but it is not a bug.

Just letting anyone else who was confused about not getting spins know what is wrong. Thread can be closed since the reasons for the problem have been figured out.
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Tobei
  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 4320
On 2017-04-26 12:23:02 ｜ Show this Author Only
9＃
Solved
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