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[ Bugs ] Disconnection from Servers

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  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 4320
On 2017-04-20 03:42:15Show this Author OnlyDescending Order
1# Go To
Dear Ninjas


We've been receiving reports about disconnection from servers.
We're working to fix the servers asap


Meantime, we'll require information to help us find the problem.
If you've experienced this, please provide us with the following:


Server Region:
Server ID:
Character Name:
UID:
Bug Description:
Screenshot:
Refreshing the game (Did it help?):VPN? (Did it help?):
We're terribly sorry for the inconvenience


Naruto Online Support Team




  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 11
On 2017-04-20 03:50:16Show this Author Only
2#

Server Region: UK
Server ID: 309
Character Name: esteves
UID: 200000098707889
Bug Description: before war stars many people got DC from the game, some still entered war some dont
Screenshot: dont took any screen
Refreshing the game: when we refresh the game the game was normal... but some people didnt enter war so it cost us the loss
  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 85
On 2017-04-20 03:53:16Show this Author Only
3#
It lasted about 2 mins and sum people didnt lose connection while others missed gnw

just cud not load the game for 2 mins.
  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 61
On 2017-04-20 03:53:48Show this Author Only
4#
Server Region: UK
Server ID: 17
Character Name: Ame
UID: 200000082611786
Bug Description: dc right before gnw started and wasn't able to reconnect
Screenshot: how should i get it now? who knew that you broke smth again
Refreshing the game (Did it help?): Not at all
VPN? (Did it help?): Not at all
  • Registered: 2017-07-24
  • Topics: 69
  • Posts: 550
On 2017-04-20 03:55:48Show this Author Only
5#

Server Region: UK
Server ID: 83
Character Name: JoRi
UID:200000088121471

bug: right before the second match in the GNW started i got disconnected and then i couldnt log in... here is the picture.. thnx


This post was last edited by Jor1 at 2017-4-20 03:58
  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 22
On 2017-04-20 03:56:34Show this Author Only
6#
Server Region: uk
Server ID: s83
Character Name: s83 - tinikko
UID: 200000087164718
Bug Description: randomly disconnect
Screenshot:
Refreshing the game (Did it help?): Yes
VPN? (Did it help?): don't have VPN

got disconnect before the GNW and lost it :'(
  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 2
On 2017-04-20 03:58:19Show this Author Only
7#
Server Region: UK
Server ID: 17, Zabuza
Character Name: Gintoki
UID:200000083681664
Bug Description: just before GNW about 8 people from my group got disconnected as well as some people in world chat saying they got disconnected.
Screenshot: sadly didn't think of taking one
Refreshing: Didn't work untill about 20:24:45, by which time I was too late to enter the GNW again.
VPN: Didn't try to use one.
  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 1
On 2017-04-20 03:59:31Show this Author Only
8#
Today 19/04/2017 Server S89: Inari | UK at 20:23 server time me UchihaKagami and many others from my group was disconnected from Great Ninja War some seconds beafore the batlle against Uchiha clan begins.:(
  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 2
On 2017-04-20 03:59:58Show this Author Only
9#
Server Region: UK
Server ID: 89
Character Name: RyuukiShinko
AND
Server ID: 339
Character Name: Shinko
UID: 200000087369346
Bug Description: I got disconnected from both servers a couple of minutes before gnw started (20.25 server time) and could not log back in time. I had other disconnections during the day too.
Screenshot: Don't have any
Refreshing the game (Did it help?): I tried to refresh several times, both on mini client and browser, but it didnt help at all
  • Registered: 2017-07-24
  • Topics: 47
  • Posts: 247
On 2017-04-20 04:00:35Show this Author Only
10#
Server Region: UK
Server ID: S302
Character Name: Eplox
UID: 200000093558215
Bug Description: Huge spam of "Request Timeout" right before Qualifier round 2 started (~2min before), then disconencted. Attempted to connect with both web and miniclient, same problem. About 6 players from our group disconnected due to this. After about 2min, the game was availible again, but GNW had already started.
Screenshot: See below
Refreshing the game (Did it help?): No.
VPN? (Did it help?): No

Missed out on GNW victory rewards (Group points + Group contribution).

Debug: (cleaned it up a bit)

Unexpected token : vipcore.oasgames.com/api/vip_user_sign_gamecode.php?uid=200000093558215&gamecode=narutoen&serverid=302&signature=ed7a********************61:1
Failed to load resource: net::ERR_CONNECTION_TIMED_OUT http://naruto-en-gmt.oasgames.com/version.js?_=1492629781636
Failed to load resource: net::ERR_CONNECTION_TIMED_OUT http://naruto-en-gmt.oasgames.com/fcgi-bin/oss_report.fcgi?uin=1774249&role_id=0&svr_id=302&log_id=101002&seqid=25&via=0
:25:Get server info success. main.html:295





This post was last edited by Eplox at 2017-4-20 04:21
  • Registered: 2017-07-24
  • Topics: 10
  • Posts: 55
On 2017-04-20 04:03:05Show this Author Only
11#
Server Region: UK
Server Id: S41Tayuya
Character name:YoukoKurama
UID:200000084895909
Screenshot:I have the screenshot of the comments after we finished
Description:Before the second round of GNW,me and other players got dc-ed from the game.I tried to log in from miniclient and it did not let me(appeared the first time a white screen and the second time it appeared on the screen like it usually does while the game is loading but it was frozen,not showing the % till it finished doing that) and after from browser-it did not let me at all,white screen.It lasted around 2-3 minutes
VNP:I changed the DNS and it worked from then so I use only that.
Refreshing game: I tried to log in from client ,did not worked.After I tried from browser-did not work either.I managed to log in through miniclient at 20:25

This post was last edited by 124***@facebook at 2017-4-20 04:10
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 10
On 2017-04-20 04:05:24Show this Author Only
12#
Server Region: UK
Server ID: 182
Character Name: Nefertari
UID: 200000064591182
Bug Description: My group and I, and some other players from my server and the others we are merged (S186 and S190) with got disconnected during the second round of Great Ninja War, some of the players where able to get right back on, but some of us (including me) weren't so lucky and we missed the fights.
Screenshot:


Refreshing the game (Did it help?): I refreshed the game a couple of times, cleared my catche, cleared the cookies I even went as far to reset my router, but it still took me like 3 to 4 minutes to connect.
VPN? (Did it help?): I do not use one because I've never experienced a disconnect out of my internet connection and I don't usually have a problem connecting to the game.







Please look into it.

P.S. I don't have a SS for the actual disconnect because it happend so quickly and I tought that it was because of my internet crashing or something like that.
This post was last edited by Choconella at 2017-4-20 04:10
  • Registered: 2017-07-24
  • Topics: 15
  • Posts: 37
On 2017-04-20 04:20:43Show this Author Only
13#
Server Region: LA
Server ID: s22
Character Name: Sophia
UID: 200000085388401
Bug Description: I get disconnected every now and then.. like almost every 15 mins
Screenshot: http://forum.naruto.oasgames.com/en/data/attachment/forum/201704/20/030407oy5vd00kv44dm0g4.png
Refreshing the game (Did it help?): NO .. it took so long to connect again
VPN? (Did it help?): No. VPN is too SLow almost cant connect This post was last edited by Sopiah at 2017-4-20 04:39
  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 19
On 2017-04-20 04:28:34Show this Author Only
14#
Sever Region : UK
Server ID : S306
Char Name : Pakkun
Issue : Right before GNW lag started then disconnected. Tried to login yet i got spam of request timeout. And still same. Can't do space time event which is very close to day end. Whatever i tried, got no solution Even reinstalled my adope flash player! Mini client doesn't work as well.
This post was last edited by 102***@facebook at 2017-4-20 04:32
  • Registered: 2017-07-24
  • Topics: 16
  • Posts: 165
On 2017-04-20 04:33:08Show this Author Only
15#
Server Region: UK
Server ID: S339
Character Name: Elektra
UID: 200000098166347
Bug Description: DC During GNW
Screenshot: Don't have right now.
Refreshing the game (Did it help?): Yes.
VPN? (Did it help?): Didn't try.
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 3
On 2017-04-20 04:35:23Show this Author Only
16#
Server Region: UK
Server ID: S345
Character Name: MokreJaja
UID: 200000087720388
Bug Description: I was playing on the client. Logged me out suddenly. When I tried to log back in i got an error on loading page "Get server info error . xmlHttpRequest.status:0 xmlHttpRequest.readyState:0 textStatus:error errorThrown:"
Screenshot: didn't take a screenshot, i was trying to get to the game as soon as possible to join GNW
Refreshing the game (Did it help?): No
VPN? (Did it help?): No
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 3
On 2017-04-20 04:54:20Show this Author Only
17#
Server Region: UK
Server ID: S372 Third Tsuchikage
Character Name: Terravita
UID: 200000093666198
Bug Description: About 3-4 minutes before start of 2nd round of GNW, i got disconnected. It happened also to at least 2 other persons from my group. (I'm playing on Mini-client)
Screenshot: Didn't take, thought that was problem with my internet connection
Refreshing the game (Dit it help): After 2 refreshes there was white screen with some error text, after that game stucked at loading screen with six Pains. Finally after 4 min and more refreshing attempts game started but it was 5 seconds before start of round
VPN? (Did it help?): I don't use it
  • Registered: 2017-07-24
  • Topics: 6
  • Posts: 94
On 2017-04-20 12:36:05Show this Author Only
18#
Server Region: NY
Server ID: S59 Konan
Character Name: Hidemitsu
UID: 200000056592082
Bug Description: Page froze about 3 minutes before 1st round of GNW start, then I got disconnected. Also on 2nd round got disconnected again.
Screenshot: I didn't take cuz I thought it was my connection. Although I usually never disconnect for war.
Refreshing the game (Did it help?):yes
VPN? (Did it help?):No I don't use vpn
  • Registered: 2017-07-24
  • Topics: 17
  • Posts: 98
On 2017-04-20 15:31:45Show this Author Only
19#
Server Region: UK
Server ID: S339
Character Name: JuliaDc during Gnw
Yes i tried to refresh
Yes i tried vpn yes and it didnt help at all
No screen shot since was rushing to be able to join gnw but no luck in that part ( well got in 5s before gnw started lol)
This post was last edited by Cyonion at 2017-4-20 15:33
This post was last edited by Cyonion at 2017-4-20 15:34
  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 29
On 2017-04-20 16:04:34Show this Author Only
20#
S:136S R: UK
nick: iamaretart

3 minutes before 2nd round of GNW DC
at least 5 people from my group got DC only 1 made it in time
refreshing did not help
i got reconnected to server at 20:24:50

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