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[ Bugs ] DCing again doing TI/SA

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  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 4
On 2017-04-06 11:33:13Show this Author OnlyDescending Order
1# Go To
Okay so a week or so back i was having really bad disconnecting issues when doing Team instances or Strong approaching, it was uplayable i would dc everytime i tried about halfway through. I made a post and sent a lot of tickets to customer service reporting the issue, after two weeks of constant disconnecting from TI/SA i had almost given up on participating in TI/SA. I had done all the steps i was told to try to resolve the issue and nothing seemed to work, used two different computers and had the same issue, tried a different internet connection to see if it was because my internet was unstable but it didn't change i was still disconnecting even on a different internet when trying to do TI/SA, tried the browser and client versions of the game, cleared cache ect... After about two weeks of trying to resolve the issue i just gave up on TI/SA nothing i did seemed to fix it. Shorty after me almost giving up on ever touching TI/SA again, my problem was fixed somehow. I had made a forum post and was getting ahold of customer support but someone on their end was able to fix the issue i was experiencing disconnecting with TI/SA the game was running amazing, no disconnecting no lag...worked really well for about a week untill today..the same problem has shown its face again, i keep disconnecting when trying TI/SA even had issue with Group instances, i am lagging really bad again like before to the point its almost unplayable. I checked my internet and its not the problem its stable been playing all my other games perfectly on my computer, i had just spend some money on ingots not that long ago and was ready for my long adventure and then i the ugly face of disconnecting showed up again along with some really bad lag. I would really like to play the game i enjoy without lagging constantly or dcing when doing TI/SA. They were able to fix it about a week ago but now im dealing with it again, hoping whoever fixed the issue before can get this resolved too. It really *s not getting my weekly rewards, please fix this ive already tried all the steps given to me before and nothing works.

My server is 415 shadow manipulator, Username: EspadaMeh. The issue just started back up today please help!
  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 4320
On 2017-04-06 12:58:09Show this Author Only
2#
Hey

Have you tried these steps

It'll help stabilize your connection to the server.
However, if this doesn't work. I'll suggest trying a VPN.

  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 4
On 2017-04-07 01:25:33Show this Author Only
3#
Hey tobei thanks for the reply, i have tried all the steps given above. Tried a vpn and still having connection issue. Tried everything as suggested to fix the problem and still no use. It was fixed about a week ago and it just started up again, i thought maybe you guys did something to patch it over or something because one day it just started working great again about a week ago. I dont dc doing anything else just TI/SA i had one dc when i was doing Group instance but after that i was fine. Everything else works perfectly but every time i do TI/SA i dc halfway through almost everytime, im also getting really bad lag lately and i know its not my internet connection because i tried on a few other connection to see if it was stability issues but i still had the same problem on other connections. I dont want to miss TI/SA again for 2 weeks =(
  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 4320
On 2017-04-07 09:38:55Show this Author Only
4#
  • On 2017-04-07 01:25:33
  • Hey tobei thanks for the reply, i have tried all the steps given above. Tried a vpn and still having connection issue. Tried everything as suggested to fix the problem and still no use. It was fixed about a week ago and it just started up again, i thought maybe you guys did something to patch it over or something because one day it just started working great again about a week ago. I dont dc doing anything else just TI/SA i had one dc when i was doing Group instance but after that i was fine. Everything else works perfectly but every time i do TI/SA i dc halfway through almost everytime, im also getting really bad lag lately and i know its not my internet connection because i tried on a few other connection to see if it was stability issues but i still had the same problem on other connections. I dont want to miss TI/SA again for 2 weeks =(
That's really strange.

Do you play exclusively on the client or browser?
  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 4
On 2017-04-07 23:46:49Show this Author Only
5#
I tried both client and browser to check if that was causing the issue but still had disconnects doing TI/SA. I use the client more than browser. I had this same issue get resolved not that long ago about a week ago like i had stated in my post above, it seems to only be when i try participating in Team instance or Strong approaching only. Been trying suggestion to fix the problem but i still have yet to get TI/SA working properly, been happening for about 2 days now. I can run TI/SA with 2 people including myself but if i get a full team of 3 i will disconnect everytime about halfway through the instance, its really weird and i checked my NAT settings and its Open so i don't think its issue with me connecting to the players.
  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 4320
On 2017-04-08 07:10:20Show this Author Only
6#
Hey

The browser will probably offer more stability when it comes to connection.
Try it with a team of 3 and tell me how it goes.

Also please don't minimize nor change tabs while playing Team Instance.
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