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[ Other ] Group Member *ed~! Please Help~!

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  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 49
On 2017-04-03 07:21:18Show this Author OnlyDescending Order
1# Go To
A group member of mine today has had his account stolen, on s335 Quicklime. And he cannot log in to the game, or the forums as he has had all passwords changed on him. Im not sure what can be done about it, he has sent an enquiry to customer support, but i was hoping maybe I could provide some supporting evidence.
He was originally a level 77 Azure Fang with 2kk power, name was Leo. I have done some investigating (having been on the server from day one, and having limited numbers I am familiar with the names) and found that his account name has been changed to Queen, and changed to Lightning Main.

The new name "Queen" has activated do not disturb mode and cannot be contacted, team changes suggest that whomever is on there at the moment is still active, but that is all the information I possess.

Please if there is any other evidence i can provide, let me know and I will do my very best to provide.

~Poke~
  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 4320
On 2017-04-03 08:37:21Show this Author Only
2#
Hey

Unfortunately, he has to use the "Recovery" option. Once he fills out the security form, the game will send him a new password to the bound email.

Bound email can not be changed.
  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 49
On 2017-04-03 08:38:54Show this Author Only
3#
wait. so if this has happened before... then the password supplied cannot of been changed? at all?
  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 4320
On 2017-04-03 08:50:20Show this Author Only
4#
  • RaverL0ver On 2017-04-03 08:38:54
  • wait. so if this has happened before... then the password supplied cannot of been changed? at all?
I'm quite confident there's no limit restriction to recovery.

If your friend supplies the correct information and the system approves, he'll be sent a new password to the email (bound) that he registered with.
  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 49
On 2017-04-03 08:53:00Show this Author Only
5#
Ok so basically this has happened in the past, what im asking you is, if he has recovered his account before and had a new password supplied, is it even possible for that password to be changed?
  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 4320
On 2017-04-03 08:55:40Show this Author Only
6#
  • RaverL0ver On 2017-04-03 08:53:00
  • Ok so basically this has happened in the past, what im asking you is, if he has recovered his account before and had a new password supplied, is it even possible for that password to be changed?
Of course.

You may change password as frequently as you wish.
  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 49
On 2017-04-03 08:57:50Show this Author Only
7#
Ok no problem thank you for your assisstance Tobei. On a side note, if we know who is taking other player's accounts is there anything we can do to report the situations?
  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 4320
On 2017-04-03 09:00:42Show this Author Only
8#
  • RaverL0ver On 2017-04-03 08:57:50
  • Ok no problem thank you for your assisstance Tobei. On a side note, if we know who is taking other player's accounts is there anything we can do to report the situations?
Of course, only if there's clear cut evidence. Due note that we advise players to not share account information because the responsibility is the owners and the owners themselves.
  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 49
On 2017-04-03 09:06:06Show this Author Only
9#
Yes I understand that, as group leader i also try to stop them making bad decisions.
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