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Views: 457 ｜ Replies: 7
[ Other ] Made a mistake recharging

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skitza
  • Registered: 2017-07-24
  • Topics: 102
  • Posts: 177
On 2017-03-29 02:31:49 ｜ Show this Author Only ｜ Descending Order
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i recharged by accident with a card i wasnt ment to , i went to dispute the recharge and try do it from another card but my account was blocked , plz help
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Zinomaru
  • Registered: 2017-07-24
  • Topics: 21
  • Posts: 79
On 2017-03-29 02:43:26 ｜ Show this Author Only
2＃
If you dispute the recharge, it results in your account being frozen.
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skitza
  • Registered: 2017-07-24
  • Topics: 102
  • Posts: 177
On 2017-03-29 02:49:06 ｜ Show this Author Only
3＃
  • Zinomaru On 2017-03-29 02:43:26
  • If you dispute the recharge, it results in your account being frozen.
ok , i have the ingots still on the account so they can be taken back , i havent spent any of it , facebook have refunded the money , is my best option to talk to a game master ?
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PraiseLuka
  • Registered: 2017-07-24
  • Topics: 29
  • Posts: 2271
On 2017-03-29 02:54:43 ｜ Show this Author Only
4＃
  • skitza On 2017-03-29 02:49:06
  • ok , i have the ingots still on the account so they can be taken back , i havent spent any of it , facebook have refunded the money , is my best option to talk to a game master ?
Yes, and if you mention you plan to do the recharge through another method of payment instead, I'd expect them to expedite your case.
I'm not entirely sure if it's possible to remove ingots, since the way they handle recharging onto the wrong server is ban that char then give coupon to the correct char for the same amount. But they might be able to charge you on the other method of payment w/o giving you ingot, therefore making the new payment pay for your old ingot.
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超
  • Registered: 2017-07-24
  • Topics: 18
  • Posts: 268
On 2017-03-29 02:55:26 ｜ Show this Author Only
5＃
stop going through oasis for refunds in the first place..........
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skitza
  • Registered: 2017-07-24
  • Topics: 102
  • Posts: 177
On 2017-03-29 02:55:53 ｜ Show this Author Only
6＃
  • PraiseLuka On 2017-03-29 02:54:43
  • Yes, and if you mention you plan to do the recharge through another method of payment instead, I'd expect them to expedite your case.
    I'm not entirely sure if it's possible to remove ingots, since the way they handle recharging onto the wrong server is ban that char then give coupon to the correct char for the same amount. But they might be able to charge you on the other method of payment w/o giving you ingot, therefore making the new payment pay for your old ingot.
yes i did mention i would pay with another method
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Zenkaii
  • Registered: 2017-07-24
  • Topics: 25
  • Posts: 169
On 2017-03-29 03:01:26 ｜ Show this Author Only
7＃
Even after everything that happened people still recharge?
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