I am sorry you are experiencing this problem. Please fill this report form for me, we will try to solve your problem :
Platform (Browser/Facebook/Client) : Server ID : Character Name : UID (If you are using Facebook account, you can find your UID on the bottom of the page. For players with OAS account : go to your profile - "change nickname") : Bug Description : Screenshot : Operation System : Resolution : Your computer time-zone/Country : Are you using VPN or not ? : Exact time and date you recharged :