"Connection failed. Please contact customer service for assistance"

5.0 GNW Treasure Minato

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[ Bugs ] "Connection failed. Please contact customer service for assistance"

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Registered: 2017-07-24 Topics: 1 Posts: 0 On 2017-02-10 11:47:07 ｜ Show this Author Only ｜ Descending Order 1＃ Go To Hi, When I tried to log in, after the loading screen stopped at 14%, an error window appeared: "Connection failed. Please contact customer service for assistance". I tried with both browser and the client using a stable connection. How can I fix this ? Thank you Reply

uchiha loki

Registered: 2017-07-24
Topics: 1
Posts: 1

On 2017-02-12 19:42:52 ｜ Show this Author Only

2＃

I am having the same problem, if you find a way to fix it plz let me know.

Tobei

Registered: 2017-07-24
Topics: 34
Posts: 4320

On 2017-02-12 23:11:50 ｜ Show this Author Only

3＃

Hey

Clear out your cookies/cache and refresh the game. Currently, the servers are up and running. Might be a connection issue with your ISP.

If it doesn't fix the issue. I'll suggest using a VPN to access the game.
This post was last edited by Tobei at 2017-2-12 10:13

Kamisama420

Registered: 2017-07-24
Topics: 10
Posts: 21

On 2017-02-13 20:08:35 ｜ Show this Author Only

4＃

Same problem here.

The funny thing is, my laptop DOES connect to my account, and they are on same Wi-Fi... Anyone can explain what's going on with the * I use for a desktop computer?

Tobei

Registered: 2017-07-24
Topics: 34
Posts: 4320

On 2017-02-14 00:51:42 ｜ Show this Author Only

5＃

That's odd.
Could be compatibility issues.

Right click Naruto-online application > Properties > Compatibility > Run this program in compatibility mode for > XP Service Pack 3 (Windows 7 could work as well)

See if that helps.
Message me if any other issues occur.

Quicky Post