They will just tell you that they don't know what the problem is but they are trying really hard and everyone is doing the best they can to solve the problem and once they have news they will say it in forum and to keep calm and wait. Same thing every single time they screw up. Im just waiting for it.

At least you continue positive. I admire you. In my case, i dont expect anything more from them since they keep f**king over and over again week after week so meh. Whatever comes comes.