Missing Rewards and Title from the last day of the Merged Server Event

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[ Bugs ] Missing Rewards and Title from the last day of the Merged Server Event

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Maganaga Registered: 2017-07-24 Topics: 6 Posts: 59 On 2017-01-25 09:44:45 ｜ Show this Author Only ｜ Descending Order 1＃ Go To UID: 200000090767224 Server ID and Server Time-Zone: S-167 DEMONFOX | HK time Character Name: andywswift Level: 85 Last Login Day: 25-1-2017 The items you lost: The title "Ranking King" and the last day rewards from the "Ranking Race" cannot be claimed and it wasn't being sent on my mailbox. Description of the situation: Yesterday was the last day of merge server, and the top 10 ranked players cannot claim the last reward for the ranking race. The "Merge server event" tab was gone straight away after 21.00 yesterday (so we cannot claim it from there) and we waited in our inbox untill now and still no reward being sent. Screens: There are 3 screenshot, the first and the second was a proof that i'm ranked one (im ranked one for the past 7 days of the merged event, i don't have the screenshot for every single day) and cannot claim the title. The third screen was to show that the function "combined server event" was gone after 21.00 on tuesday 24th jan, and therefore player cannot claim the rewards for "ranking race" from there. This post was last edited by andywswift at 2017-1-25 11:47 This post was last edited by andywswift at 2017-1-25 13:45 Reply

Prajit3

Registered: 2017-07-24
Topics: 33
Posts: 218

On 2017-01-25 11:06:21 ｜ Show this Author Only

2＃

I was wondering what are the events u get on merging servers and what are the rewards?

Registered: 2017-07-24
Topics: 250
Posts: 227

On 2017-01-25 11:15:56 ｜ Show this Author Only

3＃

Dear ninja, plz provide us the whole screens with the serverID and your computer's time.

Maganaga

Registered: 2017-07-24
Topics: 6
Posts: 59

On 2017-01-25 11:45:56 ｜ Show this Author Only

4＃

On 2017-01-25 11:15:56
Dear ninja, plz provide us the whole screens with the serverID and your computer's time.

edited!
Please check the thread!
Thanks for your fast response!

Acer1

Registered: 2017-07-24
Topics: 492
Posts: 230

On 2017-01-26 11:37:44 ｜ Show this Author Only

5＃

Hello,

Our team are currently in the midst of investigating the issue, once it has been rectified all rewards will be sent to the respective players.

Thank you.

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