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[ Bugs ] [Fighting Matsuri] Request Timeout

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  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 4320
On 2017-01-24 03:46:13Show this Author OnlyDescending Order
1# Go To
Hello ninjas !
We are aware of problem with Fighting Matsuri - Request timeout problem.We are investigating this issue and we will fix it as soon as possible.We understand your frustration but please be patient with us during this. Compensation will be handed out due to this issue.
In order to help us fix this problem, please leave your information in this thread in following format :

Server ID :
Character name :
UID :
What's the problem ? :
How long are you experiencing this problem ? :
Screenshot :

Naruto Online Operation Team




This post was last edited by Tobei at 2017-1-23 15:24
  • Registered: 2017-07-24
  • Topics: 50
  • Posts: 286
On 2017-01-24 08:35:57Show this Author Only
2#
Server ID : 162 Shark
Character name : iKKi
UID : email address
What's the problem ? : server timeout for the whole server in US 162
How long are you experiencing this problem ? : Today and 1/20
Screenshot : screen shots attached from 1/20 and today


This post was last edited by r3c0v3r at 2017-1-24 09:48
  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 1
On 2017-01-24 08:50:28Show this Author Only
3#
Server ID :Kamatari 159
Character name :Kokubo
UID : leo500
What's the problem ? : server timeout for the whole server in US 159
How long are you experiencing this problem ? : Today and 1/23
Screenshot : screen shots attached from 19:40
  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 1
On 2017-01-24 08:56:58Show this Author Only
4#
I believe people have already mentioned our servers but this has already happened for S127 and S119 on two occasions.
Server ID : S127 Tonton (the one I'm playing on) and 119 (one of the two we merged with)
Character name : SuzumeHana
UID :
What's the problem ? : As soon as you click 'Start the fight', the loading icon appears and it goes on for a couple of seconds before we get a 'Request timeout' error. This has been happening to EVERYONE on S127 and S119. None of us could take part. Strangely enough, even tho we've merged with S115 too, Matsuri is working completely fine for them.
How long are you experiencing this problem ? : On the Matsuri today 23rd of January and on the last one on Friday the 20th, so the two Matsuri after our merge.
Screenshot :
This post was last edited by cre***@yahoo.com at 2017-1-24 08:58 This post was last edited by cre***@yahoo.com at 2017-1-24 09:23
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 1
On 2017-01-24 09:17:54Show this Author Only
5#
Server ID : S 159 - Kamatari
Character name : RinxRin
UID :
What's the problem ? : Every time we on queue for Matsuri it says request timeout. This happens for the whole server.
How long are you experiencing this problem ? : Jan 20 and Jan 23
Screenshot :
  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 1
On 2017-01-24 09:46:19Show this Author Only
6#
Server ID : Kamatari 159
Character name : LeoVentura
UID : 200000090375357
What's the problem ? : server timeout for the whole server in US 159
How long are you experiencing this problem ? : Today and 1/20
Screenshot :
  • Registered: 2017-07-24
  • Topics: 50
  • Posts: 286
On 2017-01-24 09:46:46Show this Author Only
7#
So, I have a question, when will compensation be handed out, this is the second week and according to customer support they are not giving out compensation for this.
  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 1
On 2017-01-24 09:49:18Show this Author Only
8#
I have a problem with Matsuri challenge, It won't start the battle for me. It says request timeout. Plz fix :)
  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 1
On 2017-01-24 10:29:06Show this Author Only
9#
Server ID : 162 Shark
Character name : OkabeKurisu
UID : Email Adress
What's the problem ? : server timeout for the whole server in US 162
How long are you experiencing this problem ? : Today
Screenshot :
  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 1
On 2017-01-24 10:58:25Show this Author Only
10#

Server ID :Kamatari 159
Character name :NejiUtada
UID : email address
What's the problem ? : server timeout for the whole server in US 159
How long are you experiencing this problem ? : Today and 1/23
Screenshot : screen shots attached from 19:40
  • Registered: 2017-07-24
  • Topics: 6
  • Posts: 14
On 2017-01-24 11:11:05Show this Author Only
11#
Server ID: 124 - Mahiru
Character Name: Kenji
UID:
What's the Problem?: Same as everyone else. Click Start The Fight *on, little wheel spins around, and request timeout after 30 seconds. Connectivity is fine...
How long have you been experiencing the Problem?: 4 Matsuri Events, so approximately 2 weeks...
Screenshot: Attached
  • Registered: 2017-07-24
  • Topics: 11
  • Posts: 83
On 2017-01-24 11:18:08Show this Author Only
12#
Server ID : s124
Character name :Varz , Varzigoth , Varzygoon
UID : 200000086111910 and 200000085838885
What's the problem ? : request timeout for the past 3 mitsuri events
How long are you experiencing this problem ? : for the last 3 mitsuri events counting the one tonight after being told it was fixed last 2 times....
Screenshot: for some reason with windows 10 i cant take screenshots...

So just doing the maths real quick bascially im losing out on 1200 rank points, 6 bond scrolls, 1.5 summoning srcolls , 1.3 seal scrolls and 120 summon point per mitsuri event. On my main account and 2nd highest alt this is huge losses for me and since ive missed 3 events due to this problem ive lost out on 3600 rank points/ 18 bond scrolls / 4.5 summonning scrolls / 3.9 seal scrolls and 360 summon points. After almost 2 full weeks of no mitsuri for me are u guys going to compensate now for everything that ikm losing out? This is beginning to get a little out of control and its getting frustrating. I dont care about my 3 alt becasue he could never clear it but my 2 main accounts could clear this even easy and was very helpfull for a f2p player.

Plz give some insight on this. Thx
  • Registered: 2017-07-24
  • Topics: 4
  • Posts: 32
On 2017-01-24 11:41:13Show this Author Only
13#
Server ID : S124:Mahiru
Character name : RaikageBlackstar
UID : 200000088801080
What's the problem ? : Request Timeout when trying to que for a Matsuri fight
How long are you experiencing this problem ? : 4 Matsuri's every since the matsuri was updated to be cross server we have been having this problem.
Screenshot :


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