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PervySennin
  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 161
On 2016-08-07 21:36:09 ｜ Show this Author Only ｜ Descending Order
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I'm playing on EU35 aka Hebihime, and I have a big problem
I cannot login to the server with my main computer. I can do it with my laptop using my phone\\\'s Wi-fi connection.

I have tried both Browser and game client. Tried clearing cache, resetting internet connection and restarting computer, updating my flash player. Nothing works. I cleared my DNS-cache and used the game doctor in-client, to no avail.
It keeps getting stuck at 14% always loading "Completed"

I can log in with *ternative account to the server on my main computer, that is using my University cable.
I can log in with the main account on my alternative computer that is using my phone's Wifi.

So it's specific to my internet connection and the account. When the server started I was refreshing intently to get a quick start, so something must have gone wrong there.






I've tried communicating with the support by sending tickets, but I keep getting brushed off?
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Daiske
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2016-08-07 23:50:39 ｜ Show this Author Only
2＃
Hello,

I'm really sorry you are experiencing this kind of problem. We will check this. Currently, there is no one in the office who could solve this problem right now. I will update you as soon as possible. For now, please fill this report form for me :

Platform (Browser/Facebook/Client) :
Server ID :
Character Name :
UID (If you are using Facebook account, you can find your UID on the bottom of the page. For players with OAS account : go to your profile - "change nickname") :
Bug Description :
Screenshot :
Operation System :
Resolution :
Your computer time-zone/Country :
Are you using VPN or not ? :
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PervySennin
  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 161
On 2016-08-08 00:33:32 ｜ Show this Author Only
3＃
Platform (Browser/Facebook/Client) : Browser/client
Server ID : S35, Hebihime (EU)
Character Name : Sennin
UID (If you are using Facebook account, you can find your UID on the bottom of the page. For players with OAS account : go to your profile - "change nickname") :200000082737457
Bug Description : While loading into the game, I get stuck at 14% and then eventually disconnect
Screenshot : The screenshot is just as graphic as my Bug Description..
Operation System : Windows 10
Resolution : 1280x1024
Your computer time-zone/Country : GMT +2
Are you using VPN or not ? : No

Thanks :)
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PervySennin
  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 161
On 2016-08-08 22:51:51 ｜ Show this Author Only
4＃
Bump. I need help.:'(
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  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 1
On 2016-08-08 23:37:11 ｜ Show this Author Only
5＃
  • PervySennin On 2016-08-08 22:51:51
  • Bump. I need help.:'(
i have the same problem
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Daiske
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2016-08-09 17:12:30 ｜ Show this Author Only
6＃
Hello we checked this problem. If you always stuck at 14%, that means there is something wrong with your internet and we can't you help with that.
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PervySennin
  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 161
On 2016-08-09 22:37:09 ｜ Show this Author Only
7＃
  • Daiske On 2016-08-09 17:12:30
  • Hello we checked this problem. If you always stuck at 14%, that means there is something wrong with your internet and we can't you help with that.
How do you explain that I can log into all other servers on my main, and even on my specific server on my alternative account then? :o
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Daiske
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2016-08-09 23:34:13 ｜ Show this Author Only
8＃
  • PervySennin On 2016-08-09 22:37:09
  • How do you explain that I can log into all other servers on my main, and even on my specific server on my alternative account then? :o
I can't explain it. This is the response I received from our team. I can ask them to check it again because it is really weird. This post was last edited by Daiske at 2016-8-9 23:35
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