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[ Bugs ] recharge Problem

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DarkMangetsdu
  • Registered: 2017-07-24
  • Topics: 50
  • Posts: 52
On 2017-01-02 08:43:08 ｜ Show this Author Only ｜ Descending Order
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So after the problem I had a week ago with charging an unwanted amount and requesting and refund only to find out there are no refunds, the game decided to charge me 103 USD? I did not get my money back so why is the game charging me 103 USD?I've checked my bank the 99.99 USd Never came back to my account so why am I being charged for a money that did not even come back to me?





I have the screens of the amount being taken from my PayPal account

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Daiske
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2017-01-02 09:29:24 ｜ Show this Author Only
2＃
Hello,

it's Holidays so our Support has reduced service hours. Sorry about that.

To your question - Did you by any chance made contact with PayPal support and ask for a refund ?
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DarkMangetsdu
  • Registered: 2017-07-24
  • Topics: 50
  • Posts: 52
On 2017-01-02 09:54:59 ｜ Show this Author Only
3＃
  • Daiske On 2017-01-02 09:29:24
  • Hello,

    it's Holidays so our Support has reduced service hours. Sorry about that.

    To your question - Did you by any chance made contact with PayPal support and ask for a refund ?
I did because but no progress was made, since I got no refund details in my account or anything, it was told to me that Oasis doesnt refund. I just decided to let it go. And since I was that deep already I tried to charge another amount but then I got that message. So, I dont know whats going on
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Daiske
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2017-01-02 10:52:21 ｜ Show this Author Only
4＃
  • DarkMangetsdu On 2017-01-02 09:54:59
  • I did because but no progress was made, since I got no refund details in my account or anything, it was told to me that Oasis doesnt refund. I just decided to let it go. And since I was that deep already I tried to charge another amount but then I got that message. So, I dont know whats going on
That means PayPal did refund your money from us, but you didn't receive them to your account yet. I do not know where the problem is but you wouldn't get this message if you didn't refund your money.

I would recommend to contact PayPal support and ask them what is happening and where is your money.

I'm locking this thread now.
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