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[ Other ] Stolen account

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  • Registered: 2019-12-10
  • Topics: 16
  • Posts: 198
On 2023-07-03 13:04:12Show this Author OnlyDescending Order
1# Go To

So... my alt account was stolen. Can't log in anymore (password was remembered in app) and when I checked group logs, that account was shown as online 7 hours ago, which is impossible.

How can I recover it when no password recovery method was set up?

  • Registered: 2017-07-24
  • Topics: 22
  • Posts: 1894
  • Moderator
On 2023-07-03 13:51:43Show this Author Only
2#

Hello,

If you have a phone number or security email linked to your account, or know your security questions, you can recover it through the account recovery tool or by creating a CS ticket in game or in your user center. Here are the links to the two platforms you may use. Please keep in mind that recovering your account by creating a ticket will require more stringent information checks.

If you do not have any of this, you can attempt an appeal through the Customer Support ticketing system.

Appeal:

https://profile.oasgames.com/web/reset-password/get-user-name?lang=en-us

Customer Support:

https://support-center.oasgames.com/

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