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[ Other ] I recharged to the wrong account

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McDonald's
  • Registered: 2017-07-24
  • Topics: 32
  • Posts: 101
On 2019-08-09 07:51:07 ｜ Show this Author Only ｜ Descending Order
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Hi MODS,


Today, I recharged to the wrong account. I just want the inggots recharged to the wrong account be transferred to my main account. I will use this inggots to the Naruto Froggy event. More details on the customer service query.


Thanks a bunch,




This post was last edited by McDonald's on 2019-08-09 07:51:07.
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McDonald's
  • Registered: 2017-07-24
  • Topics: 32
  • Posts: 101
On 2019-08-09 08:23:33 ｜ Show this Author Only
2＃

UPDATE: I added all the things you need on my customer service question. I included the screenshots of the following:


Paypal transaction

Account UID

Proof that the inggots are still intact and not touched yet.


Looking forward to your consideration.

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Tatsuo Uchiha
  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 4
On 2019-08-09 09:39:49 ｜ Show this Author Only
3＃

You'll have to submit a ticket here: https://support-center.oasgames.com/




This post was last edited by Tatsuo Uchiha on 2019-08-09 09:44:47.
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McDonald's
  • Registered: 2017-07-24
  • Topics: 32
  • Posts: 101
On 2019-08-09 10:56:41 ｜ Show this Author Only
4＃

thanks. Case has been sent on their customer service.

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AddisonEmery
  • Registered: 2017-07-24
  • Topics: 9
  • Posts: 452
On 2019-08-09 14:39:43 ｜ Show this Author Only
5＃

Recharge issues cannot be handled on forum, as you have already contacted the in game customer service, they will handle your issue =)


Best of luck

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