Ok I know im not a mod and hope this isnt ban worthy but I made alot of mistakes with accounts I spent a good amount of ignots on. 2 accounts I made had atleast 190$ + on. I decided to make a new one and asked a mod to delete those accounts and give me a percentage of what i spent. And I should rephrase: I made two characters on 1 account. Both screw ups and me falling off. So, anyway, my point is I'm not sure this company does refunds. I hope they help you out. Worse case scenario they tell you "theres nothing we can do for you". Change your email and pass btw. Just to be on the safer side.