I'm really sorry for late reply. We are checking this problem already. We will add your spins to your accounts before this event will end. Please be patient.
My information is in the beginning of this thread. It's the reason this thread was even created. I said that I recharged 2500 ingots. I said that I had recharged not 10 minutes since this thread was opened, so around 12am 3 days ago.
I explained everything you needed and wanted to know, even before you asked.
How are you going to push the blame onto the players?
I am sorry but without exact time and date of recharge we can't help you.