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Venice
On
2016-11-24 16:31:29
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Isn't it funny when you moderators are not up to customers criticking you?
You moderators and customer service should be open-minded with what your people say.
I was pertaining to the thread that you closed down, Mr. Yuusuke. And here is my reply for you and your colleague.
QUOTE
Moderators are just as much a player of the game as you are.
So keep in mind that whilst you're losing on your events, we are too.
And it's not just you that's missing out on the events, everyone else is at the same time.
If maintenance is delayed, that means we are trying to solve problems behind the scenes to give you as good a game as we possibly can.
Of course we know that this will bring lots of inconvenience to players, but it is not like we intended these cir*stances to occur.
Hope that you can try to understand our perspective.
UNQUOTE
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And you should know that we have real life works to attend to, and as much as possible we need to finish everything before our scheduled real life appointments or work.
Yes, we are on your point that you are trying to solve server problems to avoid inconvenience... BUT ISN'T THIS DELAYED SERVER MAINTENANCE CAUSING US INCONVENIENCE AS WELL? Your maintenance time-frame is bullcrap, even with your time extension for maintenance, you might as well change those time schedules if you can't even follow the schedule. Right?
Then, you guys can't give the players some compensation for it... You ate their time with withdelayed maintenance. So how can you return the lost times they should have used for the events and mission (especially convoy)?
This post was last edited by Chescka at 2016-11-24 16:32
Are you getting your stated rewards from Medals/Monthly pack/Sign in? If yes, then that is all they have to do.
The game is F2P if you want it to be and your time is important yes, but at the same time if things are missed oh well. The game isn't based around a day or even a week but months. You miss one event or two events and it is in the end of the world? Really. If they promise something or say something then hold them accountable but if they say "Hey, we want to make sure our servers work so you can play the game... then I am open to some flexible hours as I want them to take their time and do it right the FIRST time than to ru* and have the game crash every time someone enters the arena/instance/or challenge etc...
So I will CRITIQUE your post a bit further. They are not obligated to return lost time, that is their choice. You also state that people have scheduled real life appointments. Well play the game after or before your work. Unless you work 16 hours or so, in that case I pity you and admire your work ethic but wonder why you are on the forum. Simple thing is people will make time if they want to.