Sorry for the inconvenience, players who lost their characters please leave your information as the following format:
Before report, plz try with the following steps at first:
1.Please log out all of your accounts, including your FB account, Fourm account, Oas account, g+ account etc.
2.Clear cache, refresh. Then open browser only, try to relogin the game.
3.Confirm that you entered the right server.
Remark: login by clicking g+ icon and login by typing gmail+password are different accounts.
UID:(we must know your UID, and it can be found on the Official Website—Login your account—recharge—the Top right of the recharge page)
Server ID and Server Time-Zone:
Character Name:
Level:
Last Login Day: (If you lost ingame items, plz go on compelting the follwing format)
The items you lost:
Description of the situation:
Screens: