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[ Bugs ] "User does not exist" Message?

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  • Registered: 2017-07-24
  • Topics: 3
  • Posts: 20
On 2016-10-20 21:29:08 ｜ Show this Author Only ｜ Descending Order
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This is for my main account.
At first, I thought I had forgotten my password. So I changed that.

But, when I go to log in, it displays this message in the image below.

I also do not know my UID because I would not expect this to happen. I can give you my email address if that is needed.

Can you guys fix this?
This post was last edited by 105***@google at 2016-10-20 21:29
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Daiske
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2016-10-20 21:31:12 ｜ Show this Author Only
2＃
Hello,

are you sure you are using correct login information ?
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  • Registered: 2017-07-24
  • Topics: 3
  • Posts: 20
On 2016-10-20 21:34:37 ｜ Show this Author Only
3＃
  • Daiske On 2016-10-20 21:31:12
  • Hello,

    are you sure you are using correct login information ?
Yes, I am using the correct information
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Daiske
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2016-10-20 21:38:38 ｜ Show this Author Only
4＃
Please log out from all accounts (Oas account, forum account, Facebook account) and clear your cache. After that, open only our game and try it again.
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  • Registered: 2017-07-24
  • Topics: 3
  • Posts: 20
On 2016-10-20 21:51:33 ｜ Show this Author Only
5＃
  • Daiske On 2016-10-20 21:38:38
  • Please log out from all accounts (Oas account, forum account, Facebook account) and clear your cache. After that, open only our game and try it again.
It did not work.

Forgot to mention that the client also did not work. The error message from the client: "Incorrect user name or password"
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Daiske
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2016-10-20 21:52:33 ｜ Show this Author Only
6＃
Oh, I just noticed your forum username. Are you using Google+ account ?
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  • Registered: 2017-07-24
  • Topics: 3
  • Posts: 20
On 2016-10-20 21:56:00 ｜ Show this Author Only
7＃
  • Daiske On 2016-10-20 21:52:33
  • Oh, I just noticed your forum username. Are you using Google+ account ?
Yes, I am using google+.
But, this is not my main account. This is a backup account, I guess.

My main account does have the same email as this backup account, but is not using google+. Could the same email be the problem?
This post was last edited by 105***@google at 2016-10-20 21:57
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Daiske
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2016-10-20 21:59:06 ｜ Show this Author Only
8＃
  • On 2016-10-20 21:56:00
  • Yes, I am using google+.
    But, this is not my main account. This is a backup account, I guess.

    My main account does have the same email as this backup account, but is not using google+. Could the same email be the problem?
    This post was last edited by 105***@google at 2016-10-20 21:57
Wait, what ? How can you use 1 email for 2 accounts ? That is not possible.
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  • Registered: 2017-07-24
  • Topics: 3
  • Posts: 20
On 2016-10-20 22:04:08 ｜ Show this Author Only
9＃
  • Daiske On 2016-10-20 21:59:06
  • Wait, what ? How can you use 1 email for 2 accounts ? That is not possible.
idk. Ask your team or developers.
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  • Registered: 2017-07-24
  • Topics: 3
  • Posts: 20
On 2016-10-20 22:05:16 ｜ Show this Author Only
10＃
  • On 2016-10-20 22:04:08
  • idk. Ask your team or developers.
When Naruto Online started, I created an account without google+. Then something happened to my main account and it somehow allowed me to create a google+ account with the same email as my main.

Should I not have done that?
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Daiske
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2016-10-20 22:16:25 ｜ Show this Author Only
11＃
I am sorry but it is not possible to use 1 email for 2 account.

We will check your problem, please report it here : CLICK
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