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[ Updates ] How to solve your login problems

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Daiske
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2016-10-16 23:13:36 ｜ Show this Author Only ｜ Descending Order
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Hello ninjas !


Latelly, we have received a lot of reports about login problems. We checked our backstage (several times) but we can't find anything.


Usually, players that are trying to enter specific server meet this problem. For example : If you live in EU but you are trying to enter US server, you might meet this problem. However, problem c*so be your antivirus program or firewalls. We find it weird as much as you do and I can promise you we are still investigating this problem.


.:: How to fix this problem ? ::.

1. Please check if your connection is stable
2. Please check if something is not blocking our game (for example your antivirus program or firewalls)
3. If it is not your connection or antivirus program/firewalls, please use VPN. This should be the final solution for this problem.

If VPN won't fix your problem, please report your problem to us. We need every single information because it will help us to solve this problem.


.:: How to report my problem ? ::.

1. Your server ID :
2. Where do you live ? Time zone is not that important, country is important for us :
3. What kind/type of solution you tried to use before reporting your problem to us ? :.
4. Are you using Mini client or browser ? If both, are you expiriencing this problem in both platforms ? :
5. Screenshot of your problem :


----------------------------------------------


Thank you for your help


Naruto online operation team


This post was last edited by Daiske at 2016-10-16 23:15
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Thor1996
  • Registered: 2017-07-24
  • Topics: 9
  • Posts: 7
On 2016-10-16 23:34:08 ｜ Show this Author Only
2＃
1)S89 Inari
2)Georgia
3)checked if something blocked and reinstalled several times.
4)On facebook theres no problem but client doesnt work.
5)http://prnt.sc/cu5tnr
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Daiske
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2016-10-16 23:45:41 ｜ Show this Author Only
3＃
  • Thor1996 On 2016-10-16 23:34:08
  • 1)S89 Inari
    2)Georgia
    3)checked if something blocked and reinstalled several times.
    4)On facebook theres no problem but client doesnt work.
    5)http://prnt.sc/cu5tnr
Try to use VPN.
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Thor1996
  • Registered: 2017-07-24
  • Topics: 9
  • Posts: 7
On 2016-10-16 23:49:54 ｜ Show this Author Only
4＃
i don't know whats that :D can you write instructions?
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Daiske
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2016-10-16 23:51:10 ｜ Show this Author Only
5＃
  • Thor1996 On 2016-10-16 23:49:54
  • i don't know whats that :D can you write instructions?
VPN - Virtual Private Network

Just google it.
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Shanhaevel
  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 11
On 2016-10-17 00:43:38 ｜ Show this Author Only
6＃
1)S9 Ino
2)Poland (EU)
3)different devices(2 pc laptop tablet), fullscan pcs for any viruses rootkits addware etc,miniclient reinstal, deleting and instaling flashplayers again etc
4)same thing from game site, facebook and miniclient
5)http://prnt.sc/cu5tnr - copied from others because its the same thing on my screen

tested 3 vpns: hola tunnelbear and nord vpn the only thing vpn did was to load 14% and then throwing timeout error.

It was wroking fine for months....but friday after work it stoped ( and i was playing in the morning(00:00-2:00 server time))
@edit
all Sea and EU + some US West(tested just once) servers are working not using vpn
not vpn and Nordvpn
Daiske posted at 2016-10-17 01:06
If you want to report something, make your own screen and don't copy from others.

This post was last edited by Shanhaevel at 2016-10-17 01:33
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  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 1
On 2016-10-17 00:49:04 ｜ Show this Author Only
7＃
Delete this post This post was last edited by 120***@facebook at 2016-10-17 00:59
ArcVan
  • Registered: 2017-07-24
  • Topics: 6
  • Posts: 7
On 2016-10-17 01:00:09 ｜ Show this Author Only
8＃
1)S7 LuffyHatake
2)Sweden (EU)
3)miniclient reinstal, Nothing is blocking the game
4)Client,Browser and Facebook nothing works. All servers from EU dose work but im on S7
VPN dose work for me but that is not a final solution as you call it. You cant expect your players to use a slow speed VPN just to play the game, VPN is only a temporary fix not a solution.
5) http://prntscr.com/cv1wh4
This post was last edited by Daiske at 2016-10-17 01:06 This post was last edited by LuffyHatake at 2016-10-17 01:18
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Daiske
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2016-10-17 01:06:29 ｜ Show this Author Only
9＃
  • ArcVan On 2016-10-17 01:00:09
  • 1)S7 LuffyHatake
    2)Sweden (EU)
    3)miniclient reinstal, Nothing is blocking the game
    4)Client,Browser and Facebook nothing works. All servers from EU dose work but im on S7
    VPN dose work for me but that is not a final solution as you call it. You cant expect your players to use a slow speed VPN just to play the game, VPN is only a temporary fix not a solution.
    5) http://prntscr.com/cv1wh4
    This post was last edited by Daiske at 2016-10-17 01:06 This post was last edited by LuffyHatake at 2016-10-17 01:18
If you want to report something, make your own screen and don't copy from others.
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Ormazd-Sama
  • Registered: 2017-07-24
  • Topics: 3
  • Posts: 19
On 2016-10-17 01:09:57 ｜ Show this Author Only
10＃
S4 Kakashi
Poland
Browser/miniclient
VPN is illegal in my country, thus I am not going to use it just to enter servers which were available 3 days ago.
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ArcVan
  • Registered: 2017-07-24
  • Topics: 6
  • Posts: 7
On 2016-10-17 01:17:30 ｜ Show this Author Only
11＃
  • Daiske On 2016-10-17 01:06:29
  • If you want to report something, make your own screen and don't copy from others.
are you serious? talk about focus on something that's not important. My screen is exactly the same as the guys before me, but sure if you realy realy want one more picture exactly the same as the others i will get you one.
  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 3
On 2016-10-17 02:17:41 ｜ Show this Author Only
12＃
1. S6 Gaara
2. I live in Poland
3. Refreshing, sometimes it's white screen, sometimes it shows the "pains theme" and thats all. I have to refresh several times and sometimes i will get into a game.
4. Im using mini client but the problem is also on browser.5.
This post was last edited by pat***@op.pl at 2016-10-17 02:21
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Thor1996
  • Registered: 2017-07-24
  • Topics: 9
  • Posts: 7
On 2016-10-17 05:29:29 ｜ Show this Author Only
13＃
checked just now and everything is solved. thanks :)
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Lauska
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 12
On 2016-10-17 08:43:20 ｜ Show this Author Only
14＃
Uhh that VPN helped. but must look that chosen country (server) has good zone (net waves) i don't know how to tell that acually. :D
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Icex
  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 1
On 2016-10-17 14:58:39 ｜ Show this Author Only
15＃
1)S89 Inari
2)Italy
3)I was online till Yesterday everything worked and nothing changed on my pc/connection, now cant log anymore on miniclient or browser (tryed 3 different browser)
4) Cant log in miniclient or browsers anymore
5)http://prnt.sc/cv9m55
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  • Registered: 2017-07-24
  • Topics: 22
  • Posts: 271
On 2016-10-17 15:31:46 ｜ Show this Author Only
16＃
  • Ormazd-Sama On 2016-10-17 01:09:57
  • S4 Kakashi
    Poland
    Browser/miniclient
    VPN is illegal in my country, thus I am not going to use it just to enter servers which were available 3 days ago.
I have good news for you, because it is legal in Poland xD Dunno when you read it is otherwise. Try it :)
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  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 3
On 2016-10-17 18:38:13 ｜ Show this Author Only
17＃
1: S2 Sasuke
2: Turkey
3: I tried google chrome,internet exp. with vpn and mini client
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Daiske
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2016-10-18 05:07:56 ｜ Show this Author Only
18＃
  • Ormazd-Sama On 2016-10-17 01:09:57
  • S4 Kakashi
    Poland
    Browser/miniclient
    VPN is illegal in my country, thus I am not going to use it just to enter servers which were available 3 days ago.
VPN is not illegal in Poland.

Typically, countries with controlling laws such as China or North Korea have outlawed or restricted the use of Virtual Private Networks.
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okaywtf
  • Registered: 2017-07-24
  • Topics: 13
  • Posts: 16
On 2016-10-18 06:05:30 ｜ Show this Author Only
19＃
How do I delete posts? kek This post was last edited by iki***@live.se at 2016-10-18 06:08
okaywtf
  • Registered: 2017-07-24
  • Topics: 13
  • Posts: 16
On 2016-10-18 06:05:58 ｜ Show this Author Only
20＃
  • Daiske On 2016-10-18 05:07:56
  • VPN is not illegal in Poland.

    Typically, countries with controlling laws such as China or North Korea have outlawed or restricted the use of Virtual Private Networks.
It doesn't matter if it's illegal or not, you should not make your players use something they might not be comfortable with, especially when the issue most likely lies with your end.

Your players might be unfamiliar with such things, and "google it" is not a valid reply to when a player is uncertain in what they should do, this is the "Customer service" section of the forum, either rename it into "Complaints hall (we don't actually help though)" or give customer service.

There are many things that can go wrong when you try to get a VPN, so many dangers here on the internet, should you really tell your playerbase that has issues, that they should figure it out themselves and running the risk of getting viruses and/or keyloggers and such?

It's baffling that you dare call it a solution.

PS. Are you guys gonna adress the issue with Choza? :)
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