Hello ninjas !
Latelly, we have received a lot of reports about login problems. We checked our backstage (several times) but we can't find anything.
Usually, players that are trying to enter specific server meet this problem. For example : If you live in EU but you are trying to enter US server, you might meet this problem. However, problem c*so be your antivirus program or firewalls. We find it weird as much as you do and I can promise you we are still investigating this problem.
.:: How to fix this problem ? ::.
1. Please check if your connection is stable
2. Please check if something is not blocking our game (for example your antivirus program or firewalls)
3. If it is not your connection or antivirus program/firewalls, please use VPN. This should be the final solution for this problem.
If VPN won't fix your problem, please report your problem to us. We need every single information because it will help us to solve this problem.
.:: How to report my problem ? ::.
1. Your server ID :
2. Where do you live ? Time zone is not that important, country is important for us :
3. What kind/type of solution you tried to use before reporting your problem to us ? :.
4. Are you using Mini client or browser ? If both, are you expiriencing this problem in both platforms ? :
5. Screenshot of your problem :
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Thank you for your help
Naruto online operation team
This post was last edited by Daiske at 2016-10-16 23:15