Please note that initiative is in effect in arena. Arena takes 10% of your external init and in extreme cases, may have multiple positions faster than an opposing pos 1.

For freezes, be aware that some ninjas like Sasori [Hiruko] cause freezing and the team is aware of this bug.

If you're struggling with connectivity to the game servers, try 2.3 version of the client.

Lastly, if you're trying to recover an in game account, please contact in game CS via user center.