Because they don't care. If you haven't realized it by now, almost all of these "staff" are just players on a coupon salary. The more responsibility they take on (multiple roles, etc) the more they get. I'd wager between 40-70k coupons a month. I mean, there is a reason their discord "staff" are almost no help and will either just give a script type generic answer or just say, "It's in the helpful info channel" and then go back to stroking their own egos.

In short, they are just there for the coupons, they dgaf.

This isn't news. What may be news to them is that there are non-official discord channels that mock them. I mean, it's not really a secret when some of them brag about having 1m coupons and show pictures. Sometimes I feel guilty making fun of them, like I'm picking on a special needs class....but then I remember I know what grass feels like and move on with my life. It takes a real special kind of individual to have a need to feel superior in a browser game.