it's a problem that I reported to support 2-3 weeks after it became BT and they replied that they were aware of it and that they were working to resolve it; after a month of the problem persisting, I contacted them again and I will tell you that they were working hard to understand the reason for this.

A month ago I contacted them again and I replied that they didn't find any bugs, I gave up even just replying to them....... I hope that you can have better luck with this post :D