Can't connect to Cross-Server Platform?

5.0 GNW Treasure Minato

Views: 810 ｜ Replies: 4

[ Bugs ] Can't connect to Cross-Server Platform?

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GothicPuppy Registered: 2019-04-09 Topics: 1 Posts: 1 On 2023-08-19 07:28:41 ｜ Show this Author Only ｜ Descending Order 1＃ Go To I know it's not the fault of my internet because I've been able to play other games with friends fine, but since yesterday I haven't been able to partake in any of the daily events because of this issue. It'll say "Loading Cross-Server Platform" and either tell me it couldn't connect or not say anything to me at all and remain on the current page. I'm on S196: Tenchi Bridge Reply

Kisameiga

Registered: 2017-07-24
Topics: 3
Posts: 2

On 2023-08-19 07:45:52 ｜ Show this Author Only

2＃

Server: S365 here

Seems all the users in this server here have the same problem as this. Couldn't do any events that says loading Cross-Server Platform. Events like Training Grounds, Matsuri, etc.

This post was last edited by Kisameiga on 2023-08-19 07:47:04.

KaitoKawana

Registered: 2019-07-07
Topics: 0
Posts: 1

On 2023-08-19 09:02:59 ｜ Show this Author Only

3＃

S159 here. Same issues.

Tsubasa2.0

Registered: 2022-09-02
Topics: 543
Posts: 368
Moderator

On 2023-08-19 23:36:53 ｜ Show this Author Only

4＃

Hello,

Make sure you have taken the steps to flush your DNS.
Clear the game cache (cog icon in the top right > clear up system)

Flush the DNS cache (open 'command prompt' on the PC and type ipconfig /flushdns and hit enter)

Reboot the PC (to be extra sure, reboot the modem / router too)

You'll need to perform those steps in that order, no skipping or re-ordering.

If this does not do the trick please try contacting Customer Support which is possible via our Discord, there are people that are dedicated to help out. If they cannot provide help then I would advise to make contact with our in-game Customer Support.

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