If money is gone from your bank account or whatever you use and you didn't get ingots then:

1) Contact support via in game support system ( "?" Icon top right corner of your game client)

2) Put as many details as you can about the situation

3) Pray for positive outcome

that said even if you do it asap there is legit 0% you will get the answer today so:

1) recharge again and pray it goes well to finish platinum

2) dont recharge and you wont complete it