You will need to ensure you have several things showing in your screenshot.
- You need to have the server time/date in the upper left.
- You need to show the full Infinite Illusion interface.
- You need to show all three ii trials.
Did your screenshots have all of these conditions met?
If it is a size issue, I would recommend the following steps:
Resize your miniclient to be as small as possible when taking the screenshots. This should allow the entire interface to be viewable and make the screenshot small enough to be sent.
Use a compression tool to compress the screenshot (this may not work well, but is worth a shot).
Try saving as different filetypes. Some are bigger than others.
If all else fails, you can upload to an image hosting site such as imgur and submit the li
Yes, my screen shot had all the necessary information the support person claimed they couldn't make out the information in the screenshot.As you an see in this thread, my screenshots are comparable in quality to Kiriya's who had no problems.
I re-uploaded a new re-sized screenshot to see if that was better yesterday but I'm still waiting to hear back if that is acceptable or not.
Maybe the real difference is that I'm not a mega-whale?
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