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[ Other ] I cant login in my accaunt

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  • Registered: 2017-07-24
  • Topics: 22
  • Posts: 1894
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On 2022-12-13 05:23:33Show All Posts
2#

Hello,
It sounds like someone else has gained access to your account. We would recommend changing your account information and updating your security questions so that this does not happen again.

Thanks and have a great day!

  • Registered: 2017-07-24
  • Topics: 22
  • Posts: 1894
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On 2022-12-15 16:47:41Show All Posts
4#

Hello,

You can recover your account through the account recovery tool or by creating a CS ticket in game or in your user center. Here are the links to the two platforms you may use. Please keep in mind that recovering your account by creating a ticket will require more stringent information checks.

https://profile.oasgames.com/web/reset-password/get-user-name?lang=en-us

https://support-center.oasgames.com/

  • Registered: 2017-07-24
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  • Posts: 1894
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On 2022-12-15 21:38:46Show All Posts
8#

Unfortunately, we cannot assist with account appeals through the forum. Those must be handled through the appeal system or through an in-game ticket.

Appeals can take up to a week to process, so you may still get a response. Please make sure that you have answered all the questions in the appeal fully and correctly. This is very important to the process.

  • Registered: 2017-07-24
  • Topics: 22
  • Posts: 1894
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On 2022-12-16 12:52:14Show All Posts
10#

Hello,
Unfortunately I am not assigned to the investigative team that handles these situations. You will need to direct these questions through your appeal or customer support ticket.

  • Registered: 2017-07-24
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On 2022-12-18 08:03:15Show All Posts
13#
  • miki123nik On 2022-12-17 02:10:49
  • i got answer and it was good answer and i got link to reset but when i put all new information and when i go to save it say oops we cant save you info at the moment try later

    do you have any information why is this hapening


OK, if you're getting this error, please clear your browser cache, restart your router and computer, and try accessing it again. If the issue persists, Fill out a new CS ticket showing the error so you can be assisted manually.

  • Registered: 2017-07-24
  • Topics: 22
  • Posts: 1894
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On 2022-12-21 16:24:47Show All Posts
15#

Hello,
As with all other issues of this nature, you must create a customer support ticket or use the account recovery/appeal system. We cannot further assist you with this issue through this forum.

  • Registered: 2017-07-24
  • Topics: 22
  • Posts: 1894
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On 2022-12-24 02:30:15Show All Posts
17#

You are very welcome, best of luck and have a great day!

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