Hello,
As mentioned previously, neither I nor any of the other staff members (to my knowledge) knew that the summon was bugged until after it was live in servers on Thursday. It was largely too late to attempt an emergency retraction of the summon at that point, and, honestly, at that point we couldn't confirm that it was bugged because it took another two days for me to get solid video confirmation of the bug, which I need in a case like this to submit a report to the devs.

I apologize, I genuinely don't remember logging into your server to speak with you, but I do this fairly regularly for a wide variety of issues, so I do apologize that I don't remember you specifically. However, it was not an assumption that the red summon was bought for the power, rather than the lineup flexibility. I am fairly in touch with the community, and my very own server has a good population of players and spenders. My understanding of those interested in the summon was that they were interested in the power gain, because the power gain is *substantial*, and this was from conversations and listening to feedback, not from me assuming that. On my own server, I personally know that a number of players stopped buying training potions and cave keys from the moon scroll store and instead began buying unbound runes in preparation for the summon's release because, again, the power gain from the summon is oddly high.

One of the things I'm responsible for is collecting and collating player feedback, and when Gamahiro was first released in CN, players found out how much power he gained and players (very specifically whales, and many of them) began demanding unbound runes in power packs due to the high power gain from the red summons and the huge amount of them required to progress him. This feedback from players is actually why we have seen unbound runes making a resurgence in events and power packs in recent months, whereas previously they were fairly reviled - this was a direct response to player demand.

I understand that not everyone pays attention to the CN version of the game or is particularly active in the community so does not hear these rumors, but I can't stress enough that this was not an assumption but actually feedback. The whales I've spoken to directly regarding this issue found the red summons' chase capabilities interesting but not nearly as valuable as the power gain. Unfortunately, we can only relate and utilize the feedback we receive, which is why I always encourage players to utilize the avenues open to them to make suggestions and offer feedback, such as this forum, their server GL, the official discord, the weekly feedback form, et cetera.

Also, I do want to point out that,
> The summon does not function as intended and I don't believe you should argue that it is functional simply because of a power boost.
I am in no way arguing that the summon is completely functional, and if I stated that previously or implied it, I was in error and I apologize. In my opinion the summon is still *mostly* functional, due to my observations and collection of feedback that most players interested in the summon are interested in the power. If you consider the summon to have two parts (chase functionality and power gain), then it is at best half-working, but, as stated, the feedback I've seen has told me that the power is more interesting to many players, thus the summon is "mostly working." The chase functionality is also, for what it's worth, working sporadically, which is one of the reasons we had a hard time confirming the bug.

It is also worth pointing out that not all players air their opinions on a subject, so you may be entirely right that the majority of people that want this summon want it for the chase. I'm only saying that that is not the feedback that I, specifically, have received. I will also note that the summon trends heavily differently on new vs. established servers (i.e., on older servers where players have all gold summons, the chase functionality is much less important; also, those players are more likely to have unbound runes stockpiled. On newer servers with fewer summons and unbound runes, the chase functionality is more important), but again, I can only speak to the feedback I receive.

And finally, I have submitted a request for compensation for this error, though I do have to caution that I deem it personally unlikely that compensation will be issued since there was no real "outage" that caused any loss of resources, such as when servers go down and players are unable to complete events. Crashing from Gamahiro would likely affect, at most, a fight or two, and it would be difficult to pin down any real resource loss from this, though I can certainly sympathize that such a thing would be extremely frustrating, and I apologize for that. :(

P.S. In regards to Oasis sending out a mass mail, please keep in mind that the bug was not confirmed until well after the first complaints came in, as mentioned, and we *do* have a method for contacting players that are interested in being contacted, which is the official discord. I can only recommend to anyone that wishes to stay abreast of these issues to join the official discord for updates.