so i have an account that was my main before the issue, the account in question had a security gmail on it that was deleted and i could no longer access so i contacted customer service to get that gmail removed, they beat around the bush and take forever before saying they'll contact me with results soon, i wanna say 2-3 days later and i havent recieved a email or anything from them so i go to sign into the account to see what happened, and the password was changed, i got to the security options and the security gmail i was asking to get removed was removed as well, i put out a appeal to change the password and it said theyd email within 24 hours with results, it been 3 days now with no email and im pissed off at this point, why am i being screwed with and lied to?

edit:i just had a im dumbass moment, they most likely did that cause they thought i wasnt the account owner, see they asked for a UID and until now i thought it was something else, could i get some help on how to rectify this?