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[ Bugs ] Daily Practice Point Bug

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  • Registered: 2017-07-24
  • Topics: 22
  • Posts: 1894
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On 2022-07-31 09:38:31Show All Posts
2#

Hello,
I can't tell because the screenshot is cut off, is this a new account? Did you claim any of this today before the daily practice system activated?
Or did you claim anything right at 5am when the systems reset but before daily practice reset?
Please let me know, thanks!

  • Registered: 2017-07-24
  • Topics: 22
  • Posts: 1894
  • Moderator
On 2022-08-03 04:02:58Show All Posts
4#

OK, this is likely the reason for the error. There is a small, about a minute delay between the 5am event rollover and the daily practice reset. Essentially, not everything resets at exactly the same time. If you complete some events during this time period, they will be marked as completed but you will not get credit for them. I would suggest doing your best to avoid doing anything right at 5am in the future. For now, you can submit a ticket to the in-game CS team to try to get compensation for these rewards. You will need a non-truncated version of the screenshot you showed me that shows the server time/date stamp in the upper left to do so. Here is the link.

https://support-center.oasgames.com/

  • Registered: 2017-07-24
  • Topics: 22
  • Posts: 1894
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On 2022-08-04 09:29:36Show All Posts
6#

As long as you have proper screenshots showing the situation, you can attempt to get compensation now. Always make sure you take screenshots of the full screen and do not leave anything out. If you are lacking that, you can still try, but it is unlikely you will receive anything.

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