Same here. Can't do matsuri. Cant do cave exploration in home system either, bugs at unit selection. Also same thing in survival trial. Cannot select units. All this started on thursday after patch.

Hello,
What server are you both on?
Please let me know, thanks!

Server 017.

Alright, now that I see the screenshots, this definitely looks like you are unable to maintain a stable connection to the game server.

Please try these steps (in this order and don't skip any), it may resolve your issue:

1) Clear the Client Cache

2) Flush your DNS Cache

3) Reboot the PC (To be extra sure, reboot the Modem/Router too)

If your problem persists, there are only a few options left:

1) Trying some VPN programs (try all of the VPN servers each one offers to find one that works best for you)

2) Waiting a while for it to resolve/settle down

3) Contacting your ISP for assistance.
Hopefully the first set of steps will resolve the issue for you. If not, a VPN clears up the issue for most players.

Please let me know if this resolves your issue.
Thanks!

OK, it looks like we're getting more reports of this, so it likely isn't isolated. Please let me know if the above steps worked or not, and please let me know a few more specific details about your accounts.

Server number
Region
Physical location
Main character level
If you're having issues with other interfaces

Thanks!

i've done all of the above steps before i posted this ofc and no it did not work im S98 uk region lvl 113 atm and the only other isuue i seen was in training grounds when u attck the npc with ur gold/bronze/silver keys it just keeps loading can't even skip the 5 sec, aswell as the wanted mission guys

.... Its weird though i logged 3 other acc on same pc and client and i could do matsuri on them also ppl from my grp and others have the same problem they cant register

Monday Matsuri didn't Load for me. I asked a Friend to try and do My Matsuri and he lives in another Country. He did his Matsuri on his Account but Couldn't do Mine.

Don't say it's a Problem on my end where as His Matsuri ran fine on his account but couldn't do mine from his Computer.

Can you please tell me your physical location?

Those others accounts you logged in that worked fine, what region/level/battlepower/server number were they?

Thanks!

Hello,
It may be an issue with your connection to the game server, as I mentioned on your own thread. Please give me the same information about your friend's account so we can better look into this.
Thanks!

Today is Friday and Matsuri is still not loading. I sent in a CS ticket and haven't heard anything back after their initial response.

Hello,
I am still waiting on an answer from you for the questions I asked. Please let me know so I can submit that information for it to be investigated.
Thanks!

Server number: 017

Region: EN

Physical location: Finland

Main character level: 114

If you're having issues with other interfaces: Survival ninja selection, mine cave and matsuri (all require character selection).
Other info: Only specific accounts are affected. For example can log other low level account and even lvl 114 accounts.

Physical location Belgium other accounts i logged where it works was all uk regions on same server as my main ... s79,lvl110,1m678k - s105,lvl109, 887k - s79,lvl109,600k - and last one another server/cluster that also works fine i play s590,lvl111,1m800k

OK, I've submitted this for review. To be clear, you both tried the steps I suggest in their entirety in order, correct?

Yes, did all that step by step. Support told me to do the same. Did not help in the slightest.

OK, I have not gotten word back on this yet. There have been several people affected that we are aware of, but it is not affecting very many people, so we do not think there is anything wrong with the event itself. Once I hear back more definitively I will let you know. Sorry for the inconvenience.