Hello,
Can you show me the error message you are getting?
Thanks!

Hello! Apologies for the delayed response to your queries. This error message means you will need to contact in-game customer support. Unfortunately we don't have the means/ability to help with banned accounts here. You will all need to make a ticket on the CS platform as soon as possible so it can be looked into. If you have already made a ticket, the team will respond to it as soon as they are able to.
Here is the link: