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[ Bugs ] White screen

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  • Registered: 2021-04-07
  • Topics: 1
  • Posts: 2
On 2022-06-18 23:41:49Show this Author OnlyDescending Order
1# Go To

hello, I ran into this problem: I open the game and after logging in, I get a white screen. I tried to re-loginenter the game, restart the computer and the router, but nothing helped.

XuQ_RTR8R44

  • Registered: 2017-07-24
  • Topics: 22
  • Posts: 1894
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On 2022-06-19 06:33:27Show this Author Only
2#

Hello,
It sounds like you have an unstable connection to the game server (which is not the same thing has having a poor internet connection; one can have good internet but a poor connection to the game server).

Please try these steps (in this order and don't skip any), it may resolve your issue:

1) Clear the Client Cache

2) Flush your DNS Cache

3) Reboot the PC (To be extra sure, reboot the Modem/Router too)


If your problem persists, there are only a few options left:

1) Trying some VPN programs (try all of the VPN servers each one offers to find one that works best for you)

2) Waiting a while for it to resolve/settle down

3) Contacting your ISP for assistanceHopefully the first set of steps will resolve the issue for you. If not, a VPN clears up the issue for most players.
4) Attempt a clean reinstall of the client in case your files became corrupted.

Thanks and have a great day!

  • Registered: 2021-04-07
  • Topics: 1
  • Posts: 2
On 2022-06-19 14:23:50Show this Author Only
3#
  • Tachibana Saeko On 2022-06-19 06:33:27
  • Hello,
    It sounds like you have an unstable connection to the game server (which is not the same thing has having a poor internet connection; one can have good internet but a poor connection to the game server).

    Please try these steps (in this order and don't skip any), it may resolve your issue:

    1) Clear the Client Cache

    2) Flush your DNS Cache

    3) Reboot the PC (To be extra sure, reboot the Modem/Router too)


    If your problem persists, there are only a few options left:

    1) Trying some VPN programs (try all of the VPN servers each one offers to find one that works best for you)

    2) Waiting a while for it to resolve/settle down

    3) Contacting your ISP for assistanceHopefully the first set of steps will resolve the issue for you. If not, a VPN clears up the issue for most players.
    4) Attempt a clean reinstall of the client in case your files became corrupted.

    Thanks and have a great day!

thank you, clearing the cache helped solve the problem.

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