Hello, If your server meets the requirements to have Cross-Server enabled (Has a Cluster and is over 60 days of age), please make a ticket on the CS platform so that it can be fixed up. It looks like your server is just over 60 days of age, but probably is not in a cluster yet, so I would definitely recommend making a ticket on the CS platform to get this looked into. Here is the link.

https://support-center.oasgames.com/

Sorry about this, and have a great day!