Reply
Views: 17335 | Replies: 6
[ Suggestions ] Recharge History/Order Number History

 [

Copy Link

]

  • Registered: 2019-07-07
  • Topics: 1
  • Posts: 1
On 2022-01-03 00:44:10Show All PostsDescending Order
1# Go To

So, ive made a few recharges in my years playing this game. Occasionally, ive encountered a problem where i have had to contact support. Here's the thing, when it comes to problems with recharging or getting rewards or codes from events after meeting the recharge requirements. When it comes to asking support for help, they often ask you for a screenshot of your order number. How do we give this to them if we cant find our recharge history/ order number history. Ok fair i could have screenshotted my order number when i made the purchase but, most of the time the recharges are reliable and give you what you expect to get from them so im sure i speak for most people when i say, not many of you think to screenshot your order number at the time of the purchase. So my point to this is, maybe we could get some information on how to find our recharge/order number history? or if there isnt a way yet, could we get one added please?

Im interested in everyones thoughts about this matter so please do feel free to express them :)

  • Registered: 2019-07-07
  • Topics: 1
  • Posts: 1
On 2022-01-04 10:28:42Show All Posts
3#
  • tylermotoki On 2022-01-03 21:01:46
  • Hello, Transaction IDs or Order Numbers are available through the financial institution/recharge method you used at the time of recharging. You can receive this information by either contacting them, or visiting their website/app and clicking an option to view more information regarding the exact purchase in question.

Wont this only work if you were logged in to an account during the purchase? i wasnt, my purchase's come directly from a paysafecard number, so not sure if it will work the way you have explained. but thanks for taking the time to reply.

Reply
Quicky Post
Reply

Log in in order to Post. | Register