Hello,
Are you playing in a region other than your actual timezone? This problem is persistent for people that play in timezones other than their actual timezone. For example, if you play in GMT+0 but live in GMT+8, you'll always have issues with some events like this which have differing resets based upon whether they reset at midnight, 5am, server, or local time. For this reason, we recommend always playing in your actual region. As a workaround, you can try setting your computer's local time to match your server time when you need to claim fragments for an event like this, and it may work to properly set yourself to the "right" time for claiming. You c*so try putting in a ticket to Customer Support if you have screenshots showing you were online at the "right" time, and hopefully you can be reimbursed for your missing fragments.
Otherwise, if you're playing in a mismatched timezone you'll need to make sure you're awake to claim your fragments in the narrow window where you overlap.
Thanks!

Hello! First of all, yes. I am playing on S23 Tsunade server, being in a different timezone than my IRL one. And i got your idea. Thanks alot for the tips ^^
But sad enough, id like to make a ticket on Customer Support, but i dont have any screenshots made. I was thinking about it a bit too late to be done. But not a problem! Even if i can be reimbursed for the missing fragments, which are 15 fragments missing for her, can i, somehow, find her in any shop? Sooner or later? And yep, there is a 2 hours gap between server sided timezone and my IRL one. So.. Yep, is a bit mismatched . And im fully awake, mostly of the time from 5-6 in the morning till late night at 11-12. So, not a problem with that. And what you mean with "the narrow window where i overlap"?

the only one missing, somehow.

same thing happened to me the 30th is missing and I'm sure I played on that day

Hey

go to support and report at bug. Happened to me some months ago and did that , They gave me since I was online and couldnt claim rewards

ok but, can you explain to me how can i procceed to do it? I mean, i was at the support and bugs category, and yet, nothing chanced.

just report that you were online but could not claim the reward. usually in 24 hours is solved

allright! thanks alot. in which category should i post this? here, at Bugs & Support?

yes