Hello, thank you for ensuring that the money was removed from your account, and for taking screenshots of the charges. However, please refrain from posting further screenshots of this on this page. If you are able to, please see if you can access the charges and see the invoice number or transaction id for these purchases. If you can, please provide the screenshots showing this information to CS via a ticket and they will be able to help you get the ingots.

https://support-center.oasgames.com/