When A Customer Ticket Gets Submitted For Bug Report For The Developers To Ultimately See And Inspect Such Matter Further (Ultimately Though) And No Update Has Been Currently Provided On The Matter At Hand (Though) After A Set Period Of Time Later..The Ticket (In The System) Will Automatically Perceive That Your Issue (Currently) In Place (Though) Has Been "Resolved" And Will Label It (As Such Though)..Even When In Reality Your Issue May Still Be Working On To Possibly This Day (That Is As Such Though), ImSam San