This issue is not being ignored, we are still trying to do whatever we can to get them to rectify this issue. The techs have been looking into it and trying to fix the issue. They believe they had it fixed yesterday, which is when it was operating correctly for approximately an hour, and then we reported that it was not working again, and hopefully it gets fixed soon! Compensation is also being discussed with the team.
As a few of the other players stated, the two seal scrolls sent were not compensation sent out for this error, but were instead sent for the seal scroll fragment issue. I am still trying to talk to them regarding the compensation for this server in particular, and thank you guys for recording the events that have been missed due to this issue.
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