Hello,
Please do not post your email or other sensitive information on the forums. People c*e this information to take your account. This is how your account gets stolen, which will result your account needing to be recovered. Please safeguard your account information more carefully.
For this issue you will need to create a Customer Support ticket for this issue. They handle all issues regarding item recovery, which includes ingot and coupon recovery. Here is the link.

Thanks and good luck!