You expect sound and reasonable criticisms but the majority of the people aren't doing that, instead they are just venting in a childish manner hence why he pointed about the insults. Everyone will figure out their opinion don't matter to Oasis and they either stop playing, stop voicing their concerns, or to continue being stubborn that someday Oasis will listen to their concerns.

Also, I just saw a post where a person vents and acts like a child about an issue he has no understanding about game mechanics. This is not how a community should act if they are requesting for assistance. Even if Oasis listens to players' requests, brensonlee's point is still valid. If you want something done, you don't insult the person who has the power to do so.